Account Director

Job Description

<h3>Job Description</h3><p>Job Description<p><p>We are looking for an Account Director to undertake account management responsibilities and supervise subordinate staff. Your duties will involve both managing relationships with clients and guiding account personnel.</p><p><br /></p><p>An effective Account director has a great aptitude for building and maintaining customer relationships. They also possess excellent planning and leadership abilities to coordinate and advise account managers, supervisors and executives.</p><p><br /></p><p>The goal is to ensure the company’s retention of clientele and facilitate further growth.</p><p><br /></p><p><strong>Responsibilities</strong></p><p><br /></p><ul><li>Plan budgets and activities for account management in the company</li><li>Set up goals and objectives for all subordinate staff</li><li>Provide feedback and counsel to account staff to meet quotas/objectives</li><li>Conduct performance evaluation using key metrics</li><li>Serve as the point of contact for customers in your portfolio</li><li>Understand customer requirements and needs to offer suitable solutions and generate new business</li><li>Ensure the timely delivery of services and products to clients</li><li>Resolve issues to maintain and strengthen customer trust</li><li>Read reports of subordinates and communicate overall quarterly/annual progress to senior management and external stakeholders</li></ul><p><br /></p><p><strong>Requirements</strong></p><p><br /></p><ul><li>Proven experience as an account director or similar position</li><li>Demonstrable experience in negotiation and meeting client requirements</li><li>Solid understanding of budgeting and reporting on progress</li><li>Knowledge of performance evaluation techniques and metrics</li><li>Working knowledge of MS Office and/or relevant software (e.g. Salesforce)</li><li>Excellent communication and interpersonal abilities with aptitude in fostering long-term relationships</li><li>Outstanding organizational and leadership skills</li><li>BSc/BA in business administration, sales or relevant field</li></ul><p><br /></p></p></p>