Applewood Mitsubishi Richmond - Part Time Receptionist

Job Description

<h3>Job Description</h3><p>Job Description<p><p>It&#39;s All Good At Applewood!</p><p>We are looking to grow our Mitsubishi Richmond team by recruiting for a Full-time Receptionist</p><p><strong>The Position - Part-Time Receptionist</strong></p><p><strong>Schedule:</strong> Monday to Friday: 3pm - 7pm (20 hours per week)</p><p>Our team is looking for a part-time receptionist to join our growing team. We are looking for an individual who is enthusiastic, motivated, organized and able to work in a fast-paced environment.</p><p>At Applewood we want every client that comes in to have a Best In Class experience, therefore going above and beyond their expectations is a must. It is an asset if you have customer service skills!</p><p><strong>Roles and Responsibilities:</strong></p><ul><li><strong>Greeting customers: </strong>The receptionist is responsible for greeting customers as they arrive at the dealership. The receptionist must be friendly, professional, and able to communicate effectively with customers.</li><li><strong>Answering phone calls: </strong>The receptionist is responsible for answering and directing them to the appropriate department or person. The receptionist must have a good knowledge of the dealership&#39;s operations and be able to provide accurate information to customers.</li><li><strong>Handling administrative tasks</strong>: The receptionist is responsible for handling administrative tasks such as filing, data entry, and organizing paperwork. The receptionist must be organized and detail oriented.</li><li><strong>Maintaining a clean and organized workspace:</strong> The receptionist is responsible for maintaining a clean and organized workspace, including the reception area and any customer waiting areas. The receptionist must ensure the dealership presents customers with a professional and welcoming image.</li><li><strong>Supporting other departments:</strong> The receptionist may be asked to support other departments in the dealership as needed. This could include coordinating events, assisting with marketing efforts, or conducting basic research.</li></ul><p><strong>Measurables:</strong></p><ul><li><strong>Customer satisfaction score (CSI):</strong> This measures the satisfaction customers have with their experience when interacting with the receptionist. This can be measured through surveys or feedback forms.</li><li><strong>First call resolution rate: </strong>This measures the percentage of calls that are resolved during the first interaction with the receptionist without the need for follow-up actions. A higher rate indicates efficient and effective handling of customer inquiries.</li><li><strong>Average wait time: </strong>This measures the average time customers spend waiting to speak with the receptionist. A lower wait time indicates efficient management of customer traffic and can improve customer satisfaction.</li><li><strong>Call abandonment rate:</strong> This measures the percentage of calls that are abandoned by customers before speaking with the receptionist. A lower abandonment rate indicates better customer service and more efficient management of incoming calls.</li><li><strong>Administrative task completion rate: </strong>This measures the percentage of administrative tasks assigned to the receptionist that are completed accurately and within the given timeframe. A higher completion rate indicates strong organizational skills and attention to detail.</li></ul><p>If this sounds like something you can handle, you might be our perfect candidate to join our team!</p><p><strong>Compensation:</strong><br><br></p><p>The total compensation for the Part Time Receptionist position at the Applewood Auto Group is $17.85 per hour. Please note that this range is provided as a general guideline and may vary depending on the qualifications and expertise of the selected candidate.</p><br /><p><strong>Our Core Values</strong></p><p><strong>Best-in-Class Experience</strong>: We are committed to delivering a Best-in-Class experience to every team member and client that walks through our doors.</p><p><strong>Find a Way to Say Yes:</strong> We take full ownership, embracing the responsibility to “Make Things Better.</p><p><strong>”Team Beats with One Heart: </strong>We are a close-knit group of professionals working towards the same goal of driving excellence in everything we do.</p><p><strong>Benefits:</strong></p><ul><li>Company events</li><li>Dental care</li><li>Disability insurance</li><li>Employee assistance program</li><li>Extended health care</li><li>Life insurance</li><li>Paid time off</li><li>RRSP match</li><li>Store discount</li><li>Vision care</li><li>Wellness program</li></ul><p><strong>Schedule:</strong></p><ul><li>8 hour shift</li><li>Day shift</li><li>Monday to Friday</li><li>Morning shift</li><li>Weekends as needed</li></ul><p><strong>Supplemental pay types:</strong></p><ul><li>Overtime pay</li></ul></p></p>