Assistant Store Manager

Job Description

Overview

Assistant Store Manager at Claire's. If you thrive in a fast-paced retail environment, love engaging with customers, and have a passion for driving sales, this is the perfect opportunity for you.

Responsibilities

• Sales Leadership & Profit Growth: Take ownership of store sales by delivering outstanding customer experience, upselling products, and implementing promotions to maximize revenue. You’ll be at the forefront of driving store performance.
• Customer Engagement & Experience: Create a loyal shopper experience through enthusiastic, product‑knowledgeable interactions that provide personalized styling advice and suggest add-ons to enhance the shopping journey.
• Expert Piercing Services: Become a trained piercing specialist and provide a safe, fun, and professional experience that encourages repeat visits.
• Operational Excellence: Maintain inventory accuracy, handle transactions efficiently, and keep the store well-merchandised and visually appealing to drive foot traffic.
• Team Support & Sales Coaching: Collaborate with the Store Manager to train and motivate team members to achieve sales goals and deliver excellent customer service.
• Trend-Driven Brand Representation: Showcase Claire's products with enthusiasm, stay up to date with fashion trends, and translate that knowledge into compelling product recommendations and styling tips for customers.

About You

• Sales-Driven Mindset: You thrive on meeting and exceeding sales targets and seeking opportunities to maximize revenue.
• Customer-Centric Approach: You are passionate about providing exceptional service and creating memorable shopping experiences.
• Retail & Leadership Experience: At least one year of retail management experience preferred, with a proven ability to drive sales and support team success.
• Confidence in Piercing Services: Willingness to become a trained piercing specialist and provide expert guidance to customers.
• Strong Communication & Selling Skills: You can engage customers, build relationships, and close sales.
• Ability to Work Independently: You are self-motivated, organized, and able to take charge when needed.

Job Requirements

• Ability to conduct piercings and demonstrate patience and empathy, particularly with young or anxious customers.
• Proficiency in operating a POS system to facilitate transactions and manage sales efficiently.
• High school diploma or equivalent with a minimum of one year of retail management experience and at least one year of overall retail experience.
• Capacity to stand for scheduled shifts and handle 11-35 kg (25-75 lbs).
• Ability to bend, stoop, extend reaching, and climb ladders or step stools while placing merchandise and assisting customers.
• Commitment to helping customers express themselves through fashion every day.
• Energetic in interactions with customers and dedicated to delivering excellent service.
• Aligned with Claire's values of teamwork, compassion, integrity, customer delight, diversity, and self-expression.
• Strong verbal and written communication skills for effective interaction with customers, employees, and management.
• Solid mathematical skills for inventory management, sales analysis, and cash handling.
• Team-oriented with a positive attitude and willingness to learn, and capable of working alone when required.
• Passion for fashion and staying up to date with trends to enhance the customer experience and drive sales.
• Ability to create curated fashion looks with products during shifts.

Perks And Benefits

• Full-time employees are eligible for benefits (Medical, Dental, Vision, Employee Assistance Program, Life Insurance).
• Generous employee discount on Claire's products.
• Opportunities for advancement and career development.
• Fun and inclusive work environment with supportive teammates.

Equal Opportunity

Claire's is an equal opportunity employer committed to diversity, equity and inclusion, and we encourage applications from members of all underrepresented groups, including those with disabilities. We will accommodate applicants' needs upon request throughout all stages of the recruitment process. Please inform us of any accommodations you may require.