Job Description
Job Description
Job Description
Bilingual Technical Support Analyst – A&R Solutions Job Description: We are looking for a bilingual technical support analyst to provide IT assistance to end-users, troubleshoot technical issues, and ensure the smooth operation of systems. You will use tools like AutoTask to manage requests and escalate issues as needed. Main Responsibilities: * Receive, log, and prioritize support requests. * Troubleshoot hardware, software, and network issues remotely. * Support users with Office 365 applications (Outlook, Teams, SharePoint). * Manage Office 365 accounts, licenses, and permissions. * Monitor Office 365 service status and resolve incidents. * Participate in other IT projects as required. Candidate Profile: * 2 to 3 years of experience in technical support or helpdesk roles. * Knowledge of AutoTask or other ticketing systems. * Experience with remote management tools such as DattoRMM, ScreenConnect, or NinjaRMM. * Strong documentation skills, ideally with ITGlue or equivalent. * Basic cybersecurity knowledge and experience with anti-malware tools. * Bilingual in French and English, customer-service oriented, with strong communication skills. * Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook). * Basic knowledge of Active Directory. Preferred Certifications: * CompTIA A+ or equivalent. * Microsoft 365 certifications (e.g., MS-900). * Working toward Office 365 certifications. Hours: 8:00 AM to 5:00 PM Eastern Time.
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