C75 - Case Manager - (Full Time)

Job Description

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<br><p><b>Title:</b> Case<br>Manager - (Full Time)</p><p><b>Number of Positions:</b> 1</p><p><b>Competition Number: </b>C75</p><p><b>Location: </b>Surrey TBD</p><p><b>Position Status: </b>Full<br>Time</p><p><b>Shift Timings & Days : </b> (Sunday - Thursday) 10:00 am - 06:00 pm</p><p><b>Reports to:</b> Program<br>Manager</p><p><b>Compensation: </b>(Grid<br>34) $ $33.28</p><p><b>Job Summary:</b></p><p>The<br>Case Manager at Phoenix Society facilitates the recovery and capacity-building<br>of clients to maximize their social and economic potential and support their<br>goals for successful independent living in the community.</p><p>The<br>position is responsible for: case management, including the facility resident<br>orientation, assessment, supportive counselling, and group facilitation; client support;<br>and community building. The Case Manager connects clients to needed services with<br>addiction counsellors, employment counsellors and others at the Society, as<br>well as with community organizations.</p><p><b>Responsibilities:</b></p><p><b>Case<br>Management</b></p><ul><li>Provide<br>case management services to assigned caseload of clients </li><li>Observes<br>clients, identifies and assesses potential emergency situations, and develops<br>short-term strategies to deal with such situations. Reports medical,<br>behavioural, and other problems as required. Provides feedback and input<br>regarding clients' needs, performance, and progress</li><li>Maintain<br>and update client case management files on the database system, ensuring that<br>monthly reporting deadlines are met</li><li>Provides<br>supportive counselling, demonstrations, modeling, and behaviour management to<br>clients, their families, and their personal networks, to assist with the<br>development of physical, social, emotional, and life skills such as maintaining<br>personal hygiene, housekeeping, meal planning and preparation, meeting<br>financial obligations, making and keeping appointments, and interpersonal<br>skills</li><li>Completes<br>and maintains related records and documentation such as care plans, progress<br>reports, statistics, and daily logs</li><li>Identify<br>and prioritize clients' needs in the following areas: employment; financial<br>support; substance use; criminal justice involvement; family history; etc.</li><li>Assist<br>in coordinating routine medical care and collaborating with on-site medical<br>team</li><li>Assist<br>in liaising with psychiatrists, mental health teams, etc. as part of case work<br>support services</li><li>Attend<br>and participate in Interdisciplinary team meetings and collaborate with other<br>on-site professionals</li><li>Transition<br>and Discharge planning</li></ul><p><b>Client<br>Services</b></p><ul><li>Act<br>as a positive role model, coach, advisor, leader, and rational authority for<br>clients</li><li>Teach<br>clients effective social and interpersonal skills through daily groups and<br>through the tasks of appropriate daily living and social activities</li><li>Contribute<br>to maintaining a therapeutic environment following therapeutic community<br>principles which encourage awareness of interdependence of community members<br>and the value of responsible concern for oneself and others</li><li>Prepare<br>intake and admission documentation for review with new clients in the Housing<br>Program prior to the client's move-in date</li><li>Welcome<br>and orient incoming clients to Transitional and Supportive Housing Programs.<br>Review the Resident Handbook with clients and assist them with move-in needs<br>such as bedbug protocols, unpacking, getting familiar with the building, health<br>and safety protocols, community resources and staff locations</li><li>Form<br>and maintain positive and effective collaborative relationships of<br>accountability with clients in the areas of education, employment, recovery,<br>volunteer participation and independent living</li><li>Actively<br>involve the client in action planning and encourage them to take responsibility<br>for the outcomes they are striving to achieve</li><li>Provide crisis intervention when necessary</li><li>Assist<br>in monitoring client's activities within residential buildings to ensure that<br>areas are appropriately used for their purpose by visiting floors and common<br>areas and viewing video camera feeds as required</li><li>Connect<br>clients to relevant community resources, services, and opportunities</li><li>Assist<br>in bridging clients to long-term un-serviced housing</li><li>Act<br>as an advocate for the client during their stay and maintain contact after<br>discharge to provide follow-up support if possible</li><li>Conducting<br>monthly suite inspections, move in and move out Inspection as required</li><li>Act as representative of the program<br>in the OHS committee</li></ul><p><b>Group<br>facilitation</b></p><ul><li>Facilitate<br>support groups and workshops focusing on life skills, health and wellness,<br>recovery planning, harm reduction, communication, personal financial<br>management, stress management, etc.</li><li>Determine<br>the needs and composition of counselling groups and design or adapt a process<br>tailored to clients' needs</li><li>Work<br>to improve groups and client meetings by adjusting interventions, strategies,<br>and approaches to meet group members' needs</li><li>Help<br>group members establish how they will treat each other. Facilitate<br>communication among group members</li><li>Encourage<br>the engagement and participation of all group members</li><li>Evaluate<br>group outcomes and incorporate feedback into future learning situations</li></ul><p><b>Community<br>Relations</b></p><ul><li>Assist<br>in liaising with treatment centres, support recovery programs, addictions and<br>mental health workers, shelters, primary care clinics, correctional<br>institutions, police, hospitals, and outpatient clinics to reach prospective<br>clients to improve continuity of care</li><li>Maintain<br>current knowledge of social, economic, recreational, and educational resources<br>in the community</li></ul><p><b><br></b></p><p><b>Qualifications:</b></p><ul><li>Post-secondary<br>diploma (e.g., 2 to 3 years) in case managment, social work, psychology, etc.</li><li>1<br>to 3 years of experience providing case managment support in the community social services<br>sector and working with marginalized populations, substance use services,<br>mental health, corrections, etc., or equivalent</li><li>Satisfactory<br>completion of a criminal records check with vulnerable sector screening is<br>required</li><li>Satisfactory<br>completion of Tuberculosis Screening form is required</li><li>Satisfactory<br>completion of Employee Immunization Record form is require</li></ul><p><b>Skills & Knowledge:</b></p><ul><li>Excellent knowledge of the issues pertaining to<br>recovery, substance use, concurrent disorders, homelessness, and addictions<br>counselling</li><li>Good knowledge of facilitation,<br>mediation, and conflict resolution techniques</li><li>High<br>level of integrity and dependability with a strong sense of urgency and<br>results-orientation</li><li>Strong<br>case management, teaching/training, clinical support, and consultation skills</li><li>Strong<br>skills in Windows, Microsoft Word, Excel, and database management systems</li><li>Strong<br>problem solving, analytical, and creative skills with the ability to exercise<br>sound judgement and make decisions based on accurate and timely analyses.</li><li>Strong<br>interpersonal skills and ability to communicate effectively in writing and<br>verbally in English</li><li>Ability<br>to perceive situational and other stressors that elevate risk and act<br>proactively in response</li><li>Ability<br>to make effective referrals, reflecting in-depth knowledge of community<br>resources and strong relationships with community partners</li><li>Ability<br>to lead and work in a trauma-informed practice</li><li>Demonstrated commitment to the<br>social sector with a passion for the organization's mission is essential.</li></ul><p><b>Competencies:</b></p><p><b>Approach<br>to Work</b></p><ul><li>Demonstrates<br>initiative, flexibility, adaptability, and resourcefulness</li><li>Actively<br>seeks and incorporates feedback to inform continuous self-improvement</li><li>Sets<br>goals, creates, and implements action plans, monitors progress, and evaluates results</li><li>Adeptly<br>manages competing tasks and uses time efficiently and effectively</li></ul><p><b>Job<br>Knowledge & Quality of Work</b></p><ul><li>High degree of relevant and current job knowledge<br>and skill</li><li>Consistently produces accurate, thorough,<br>high-quality work in a timely manner</li><li>Builds and promotes a culture of health and safety<br>in the workplace</li><li>Implements and enforces best practices in health<br>and safety within the workplace</li></ul><p><b>Judgement<br>& Decision-Making</b></p><ul><li>Models independent thinking and creativity</li><li>Demonstrates effective problem-solving skills</li><li>Makes clear, consistent, transparent, and timely<br>decisions after contemplating various available courses of action</li><li>Exercises sound judgment in the best interests of<br>the organization</li></ul><p><b>Communication<br>& Interpersonal Skills</b></p><ul><li>Expresses themselves clearly and professionally<br>both verbally and in writing</li><li>Displays high emotional intelligence; uses tact and<br>diplomacy in dealing with sensitive, complex, and confidential situations</li><li>Has a manner, style and presence that makes a<br>positive impression</li><li>Listens to and considers others' views </li></ul><p><b>Personal<br>Leadership</b></p><ul><li>Models the organization's core values of social<br>justice, teamwork, social innovation, and strength-based practices</li><li>Fosters enthusiasm, energy, and commitment</li><li>Takes responsibility for personal actions, performance,<br>and health</li><li>Is reliable and accountable; shows up on time ready<br>to work</li></ul><p><b>Teamwork<br>& Collaboration</b></p><ul><li>Effectively works with their colleagues to ensure<br>organizational success</li><li>Champions positive working relationships with staff<br>and external stakeholders</li><li>Supports an environment of openness, and champions<br>teamwork and communication across programs</li><li>Leverages the expertise and experience of others<br>for organizational success</li></ul><p><b>Closing<br>Details:</b></p><p><b>Closing<br>Date</b></p><p>Internal<br>applications will be accepted until December 01st<b>, 2025,<br>04:00 pm</b></p><p>"All<br>employees, including laid off and displaced employees, are entitled to apply on<br>the vacancy and be considered pursuant to the provisions of Article 12.9."<br>Internal applicants must notify the manager of intent to apply.</p><p>External<br>applicants will be reviewed after internal applicants have been reviewed and<br>interviewed.</p><p>All<br>qualified applicants are welcome to apply.</p><p>Phoenix is committed to employment equity and encourages<br> applications from people of all gender identities and expressions, persons<br> with disabilities, Indigenous peoples and visible minorities. Persons with<br> disabilities who anticipate needing accommodations for any part of the<br> application and hiring process may contact our HR department. Any personal<br> information provided will be maintained in confidence.</p><p>While we thank<br>all applicants for their interest in this opportunity, only those selected for<br>an interview will be contacted.  </p> <br>
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