Care Designer (Care Manager) - Registered Nurse (RPN / RN)

Job Description

<h3>Job Description</h3><p>Job Description<p>Salary: <br /><p>RPN / RN Nurse Care Manager (Care Designer)<br><br></p><p>Location: Mississauga, Ontario</p><p>101 Queensway W, Mississauga, ON</p><p>(next door to Mississauga Hospital)</p><p><br />Type: Full-time</p><p>Schedule: Flexible availability, including evenings, weekends, holidays, and on-call duties. Schedule provided 2 months in advance.</p><p><br /></p><p>Key Responsibilities</p><p>Consult Conversion</p><ul><li>Conduct Caring Consults to assess physical, emotional, and environmental needs.</li><li>Advise on client care and achieve 90% consult-to-client conversion.</li><li>Build long-term relationships with community leaders and professional organizations for referrals.</li></ul><p>Client Care Delivery & Experience</p><ul><li>Attend all First Visits with caregivers to ensure quality care and alignment with service agreements.</li><li>Conduct supervisory visits to monitor caregiver fit and care quality.</li><li>Develop and update individualized care plans.</li><li>Educate clients on self-care and monitor risks/outcomes.</li></ul><p>People Leadership</p><ul><li>Lead caregiver team: hiring, training, goal setting, and ongoing coaching.</li><li>Ensure caregiver availability aligns with business needs.</li><li>Oversee continuing education, including Discovery Day and monthly in-services.</li><li>Conduct performance and job satisfaction reviews to maintain an employee Net Promoter Score (NPS) of 9+.</li></ul><p>Scheduling Collaboration</p><ul><li>Work with scheduling team to adjust caregiver assignments and ensure client coverage.</li><li>Step in to assist with scheduling when required.</li><li>Monitor attendance via AlayaCare (keep Attendance Monitoring System below 5%).</li></ul><p>Administration</p><ul><li>Maintain accurate client care plans, caregiver files, payroll, and billing records.</li><li>Conduct quarterly audits to ensure 100% accuracy.</li><li>Ensure compliance with health, safety, and employment legislation.</li><li>Approve visits and premiums for payroll/billing.</li></ul><p><br /></p><p>Key Metrics</p><ul><li>Consult Conversion Rate: 90%</li><li>Driving Revenue Growth</li><li>NPS (Client & Employee Scores): 9+</li><li>Attendance Monitoring (AMS): Below 5%</li></ul><p><br /></p><p>Qualifications</p><ul><li>Registered Practical Nurse (RPN) or Registered Nurse (RN), licensed in Ontario.</li><li>CPR and First Aid certification.</li><li>Valid drivers license and access to a car.</li><li>Strong computer skills (G-Suite required; AlayaCare an asset).</li><li>Excellent written and verbal communication skills.</li><li>Highly organized with strong time management and multitasking skills.</li><li>Background check with Vulnerable Sector Search (renewed every 5 years).</li><li>Negative TB test (renewed every 5 years).</li></ul><p>What We Offer</p><ul><li>Competitive salary (commensurate with experience).</li><li>Performance bonus programs.</li><li>Health benefits package.</li><li>Competitive vacation allowance.</li><li>Company car (fully wrapped in Nurse Next Door pink possibility of a Tesla).</li><li>Opportunity to work with a team that is transforming home care through Happier Aging.</li></ul></p></p>