Client Service Representative

Job Description

<p><h3>Client Service Representative</h3>
<p>Join to apply for the Client Service Representative role at CIBC</p>
<p>We’re building a relationship‑oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and ambitions, empowering you to make a meaningful impact.</p>
<p>To learn more about CIBC, visit CIBC.com</p>
<h3>What you'll be doing</h3>
<p>As a member of the Personal and Business Banking Team, you’ll work in a fast‑paced banking centre. You will use your knowledge of financial products to help clients with day‑to‑day banking needs, answer questions, assist with transactions, and proactively connect clients with the right team members. Work may include evenings, weekends, and travel to multiple centres within a reasonable distance.</p>
<h3>How you'll succeed</h3>
<ul>
<li>Client engagement – help clients manage accounts and products, focus on the client experience, and connect clients to the right CIBC team members.</li>
<li>Problem solving – listen, ask questions, take accountability for client issues, and collaborate when needed.</li>
<li>Leveraging technology – become a technology expert and introduce clients to our mobile banking applications.</li>
</ul>
<h3>Who you are</h3>
<ul>
<li>You put clients first and find the right solutions.</li>
<li>You’re goal‑oriented and motivated by accomplishments.</li>
<li>You’re passionate about people and respect diverse perspectives.</li>
<li>You love to learn and have a strong sense of curiosity.</li>
<li>You engage with your heart and mind, listening to others.</li>
<li>Values matter to you; you live our values of trust, teamwork, and accountability.</li>
</ul>
<h3>What CIBC offers</h3>
<ul>
<li>Competitive salary, incentive pay, banking benefits, a benefits program, defined benefit pension plan, employee share purchase plan, vacation, wellbeing support, and MomentMakers.</li>
<li>Technological tools and spaces that facilitate innovation.</li>
<li>Purpose Day – a paid day off for growth and development.</li>
</ul>
<h3>What you need to know</h3>
<ul>
<li>CIBC is committed to creating an inclusive environment and provides an accessible candidate experience.</li>
<li>You must be legally eligible to work in the specified locations.</li>
<li>We may ask you to complete attribute‑based assessment and skills tests.</li>
<li>We use AI tools in the recruitment process.</li>
</ul>
<h3>Job location</h3>
<p>London‑Galleria Banking Centre</p>
<h3>Employment type</h3>
<p>Regular</p>
<h3>Weekly hours</h3>
<p>15</p>
<h3>Skills</h3>
<p>Client Issue Resolution, Client Service, Customer Experience (CX), Digital Literacy, Empathy, Financial Products, Interpersonal Communication, Standards Compliance, Transaction Services</p>
<p>Seniority level: Entry level</p>
<p>Employment type: Part‑time</p>
<p>Job function: Other, Industry: Banking</p>
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