Clinic Manager

Job Description

<p>We are a thriving psychology clinic in Calgary seeking a dedicated and detail-oriented Clinic Manager to oversee the day-to-day operations of our practice. At McAtee Psychology, we are committed to helping individuals and their families move toward a richer, more connected, and meaningful life.</p><p>Our newly renovated office in South Calgary has been thoughtfully designed to meet the unique needs of our clients. We provide high-quality counselling, assessment, and consultation services tailored to individuals of all ages. As Clinic Manager, you will play a vital role in ensuring the seamless operation of our practice while fostering a welcoming, supportive, and professional environment for our clients and team. The role breakdown consists of leading marketing and outreach efforts (50%), supporting clinic management (25%), and contributing to leadership and team culture development (25%).</p><p>Qualifications and Skill Requirements</p><li>At least 3-5 years of administrative or management experience, preferably in a healthcare or counselling setting.</li><li>At least 3-5 years of marketing experience, with preference given to candidates who have supported healthcare services or similar service-based sectors.</li><li>Post-secondary education in Business Administration, Healthcare Administration, Psychology, Social Work or a related field (preferred). Equivalent experience will be considered.</li><li>Leadership and Team Management: Proven ability to supervise and motivate staff, foster collaboration, and resolve conflicts effectively.</li><li>Communication Skills: Exceptional verbal and written communication abilities to effectively convey information, foster understanding, and build strong relationships with team members, clients, and external partners.</li><li>Strategic Thinking: Strong skills in identifying growth opportunities, analyzing caseload trends, and implementing strategies to build and sustain clinic operations.</li><li>Problem-Solving Abilities: A proactive approach to addressing operational challenges, improving workflows, and enhancing client experiences.</li><li>Technical Proficiency: Familiarity or interest in using clinic management software to manage the clinic (e.g., Jane App), Microsoft Office Suite, and Google Workspace.</li><li>Marketing and Outreach: Experience or familiarity with promoting services through community engagement, social media, or other marketing strategies (preferred).</li>
Key Responsibilities<li>Act as a leader and primary contact for team members, providing guidance, resolving conflicts, and fostering a positive team culture.</li><li>Collaborate with the Director and team to develop and implement strategies to build and maintain caseloads, support clinic growth, and identify new service opportunities.</li><li>Oversee daily clinic operations, including scheduling, client intake, billing processes, and administrative workflows, to ensure efficiency and high-quality service delivery.</li><li>Supervise, mentor, and support administrative staff, fostering a collaborative and productive work environment.</li><li>Develop, implement, and maintain policies and procedures aligned with the College of Alberta Psychologists (CAP), as well as legal, ethical, and organizational standards.</li><li>Assist the Director with task delegation to clinical, marketing, accounting, and third-party collaborators involved in the clinic's operations and development.</li><li>Participate in strategic planning, including organizational goal-setting, defining service offerings, targeting populations, and consulting on staffing, billing, hiring, and compensation decisions.</li><li>Manage the hiring, onboarding, and training of administrative staff and contractors to build a high-performing team.</li><li>Support marketing initiatives, including social media management and community outreach, to enhance the clinic's visibility and attract new clients.</li>
Why Join Us?<li><p>At McAtee Psychology, we're not just a psychology clinic—we're a dynamic, growth-oriented team passionate about creating meaningful connections, fostering well-being, and driving professional excellence. As our Clinic Manager, you won't just be managing operations; you'll be shaping the future of a thriving practice.</p></li>