CRM Manager

Job Description

<p><b>About the Role</b></p><p>As a CRM Project Manager, you'll oversee CRM initiatives for one of the world's foremost automotive brands. Your previous agency experience coupled with your passion for marketing makes you an ideal candidate to lead your team through lead nurturing and tactical campaigns - from ideation and strategy through to planning and implementation. You'll receive generous support from our strategy, design and technical teams and have plenty of room to advance your skills along the way. Most importantly, you'll have the opportunity to share your voice, express your ideas, and make a true impact on the business.</p><p><br></p><p><b>Responsibilities</b></p><ul><li>Lead end-to-end strategy, planning, coordination, and execution of CRM initiatives for a premium automotive client, ensuring alignment with business objectives.</li><li>Oversee project timelines, budgets, and resource allocation across a distributed, cross-functional team.</li><li>Collaborate closely with technical teams to translate business requirements into clear, actionable technical deliverables.</li><li>Act as the primary liaison between the client, business, and technical stakeholders to ensure transparency, alignment, and accountability.</li><li>Monitor, track, and report on project status, milestones, and deliverables to senior leadership and stakeholders.</li><li>Develop, analyze, and present monthly and quarterly performance reports, identifying insights and opportunities for optimization.</li><li>Drive continuous improvement across processes, communication workflows, and overall program performance.</li></ul><p><br></p><p> <b>Qualifications</b></p><ul><li>4+ years of hands-on CRM project management experience delivering complex initiatives.</li><li>Demonstrated ability to drive CRM strategy from concept through execution.</li><li>Advanced knowledge of Emarsys delivery methodologies and implementation frameworks.</li><li>Highly effective communicator with strong stakeholder management capabilities across diverse teams.</li><li>Highly motivated and well-organized professional with a strong sense of ownership and accountability.</li></ul><p><br></p><p><b>What's in it for you?</b></p><p>To start, a competitive salary and a generous benefits program. Monetary incentives aside, you can be a key member and contributor of the team, while working alongside a talented and tight-knit team of strategists, designers, and writers. You'll also get to thrive in a culture that values professional growth and personal happiness, while rewarding entrepreneurial spirit</p><p><br></p><p><b>Our Company and Culture.</b></p><p>Over the past 15+ years, we've worked with some of the world's most recognized brands, and those aspiring to be one, in sectors including automotive, retail, health, and financial. Unlike many other agencies, we don't have a rigid hierarchy, nor do we believe in siloed workflows. Instead, we promote a horizontal structure, where everyone has direct communication and interaction with our clients. This integrated approach empowers all team members to truly understand our clients' businesses, and gives everyone equal opportunity to make a real impact and grow at a rapid pace.</p><p><br></p><p>We are committed to offering the best work environment possible, where people are inspired, empowered, appreciated, and rewarded. While the typical work week can range from relaxed to fast-paced, we always strive to ensure that everyone on our team maintains a healthy work-life balance. An opportunity like this doesn't come around too often. If you are ready to take your career to the next level and become part of an incredible team - apply now.</p><p></p>