CSSC Back Office Engineer

Job Description

Overview

Join to apply for the CSSC Back Office Engineer role at GRUNDFOS.

The position is hybrid and can be based in Lenexa, Kansas, US or Oakville, Ontario, Canada. Relocation for this position cannot be supported and qualified candidates must have authorization to work in the USA or Canada without support.

Responsibilities

• Provide technical assistance to customers regarding product sizing, applications, system solutions, accessories, installations, prices, etc., ensuring the functionality of the solution in practice.
• Follow up on customer interactions within the set SLA.
• Process special orders and inquiries in coordination with the suppliers.
• Support sales teams by handling tenders and projects, including providing dimension, specifications, calculations, time of delivery, operation and maintenance issues, etc.
• Identify business opportunities and hand over to external sales.
• Ensure customer master data is updated on the portfolio of customers under their responsibility.
• Communicate, collaborate, and provide support with the respective product segment or other suppliers when local problem solving is not available.

Your background

• Associate or bachelor’s degree or equivalent work experience (minimum of 5+ years).
• Previous experience within Customer Services with relevant administrative experience, organizational skills, and accountability with the customer.
• Knowledge of business structure, products, and key market needs to create a successful customer-centric experience.
• Experience with technical applications or equipment.
• Fundamental product and application knowledge – interpret type keys, identify pumps vs spare parts, kits vs motors, identify where product is built (not essential).
• Working knowledge of SAP and another CRM software.
• Familiarity with MS Office applications.
• Good communication and networking skills with the ability to build strong, trusting relationships with internal and external stakeholders.
• Excellent written and spoken English; French written and spoken fluency desirable.
• Ability to operate in a hybrid function from Lenexa, KS or Oakville, ON facilities.
• Willingness to travel up to 5% if necessary and ability to maintain valid identification.

Relocation for this position cannot be supported and qualified candidates must be authorized to work in the U.S. or Canada without the need for employment-based visa sponsorship now or in the future. Sponsorship is not available for applicants for US Work visa status for this opportunity.

What’s in it for you?

We’ll support continuous learning and development opportunities to help discuss and steer your long-term Grundfos career path. You’ll be welcomed into an inclusive, trusting environment guided by six core values.

Benefits

• Flexible working hours; home office possibility and equipment; up to 3 days’ paid leave for volunteering.
• Annual bonuses, internal well-being consultants and programs, engaging team buildings.
• Diverse, inclusive environment with employee-led forums offering a safe place to connect and share openly.
• Long-term career development with regular dialogue and continuous learning opportunities.

Equal employment opportunity statement and other disclosures are provided by Grundfos and are available to applicants.