IKEA
* Job ID: 290216
* Date posted: 10/05/2025
Why we will love you
* + You are enthusiastic about working with children
+ You can prioritize, are disciplined, show initiative and have a flexible attitude
+ You have at least 6 months of Customer Service experience in a retail environment (preferably)
+ You are as cool as a cucumber under pressure, and can take charge of an urgent situation, even if it means to quickly go get your Manager for help
+ You are totally cool working in a physically demanding, fast-paced, work environment
What you’ll be doing day to day
* + May be assigned to Information desk at the front to assist customers with general inquiries
+ Ensure a positive shopping experience by greeting visitors, being visible and available always and managing first contact resolution
+ Responsible for registering, assisting and supervising registered children
+ Ensure the environment is playful and fun
+ Communicate with parents if there is an issue or concern
+ Always actively participating in the children’s safety and security
+ Advise all children of the Smaland rules and policies while their parents are present and ensure parents are aware of all Smaland policies and rules
+ Maintain supplies and ensure work area is kept clean and hazard-free
+ Assist in other duties as required by direct line Leader
Together as a Team
At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!
Why you will love us
Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:
* + Wellness days (in addition to your vacation days!)
+ Extended health, dental, and vision coverage (for you and your family)
+ RRSP with IKEA contribution matching options
+ Eligibility for our annual IKEA bonus incentive plan
+ Flexible spending account
+ Life insurance
+ Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
+ Parental leave
+ Bereavement leave
+ Employee assistance program (that helps you support your mental, physical, and financial wellbeing)
P.S. In the IKEA world, this position is officially referred to as: Info & Smaland Co-worker
Please note: This position requires the submission of a completed and satisfactory Vulnerable Sector Check, which was conducted in the past 12 months. A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.
19.06 CAD
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