Customer Service Representative

Job Description

<h3>Job Description</h3><p>Job Description<p><p><strong>Customer Service Representative (CSR)</strong></p><p><strong>Job Summary</strong></p><p>The Customer Service Representative serves as the primary point of contact for clients, managing the full order-to-delivery lifecycle. This role involves processing orders, booking logistics, providing detailed product information, and ensuring exceptional customer satisfaction throughout the entire experience.</p><p><strong>Key Responsibilities</strong></p><ul><li>Process customer orders efficiently, including receiving, reviewing, and accurately inputting orders and ensuring all necessary forms are completed.</li><li>Book and coordinate trucks and logistics to meet customer delivery appointments and requirements.</li><li>Respond promptly and professionally to all customer inquiries and communications via phone, email, and other channels.</li><li>Acknowledge and efficiently resolve customer complaints, escalating complex issues to the appropriate internal team when necessary.</li><li>Maintain expert-level knowledge of our products to effectively educate customers and answer detailed questions about specifications and use.</li><li>Coordinate and communicate daily with colleagues across sales, logistics, and shipping departments to ensure seamless order fulfillment.</li><li>Monitor the status of orders and provide proactive updates to customers, managing expectations regarding lead times and deliveries.</li><li>Uphold a positive, empathetic, and professional attitude toward customers at all times.</li></ul><p><strong>Required Qualifications</strong></p><ul><li>Proven experience working in a customer support or customer service role.</li><li>Excellent verbal and written communication skills.</li><li>Strong ability to stay calm and handle difficult conversations when customers are stressed or upset.</li><li>Demonstrated proficiency using computers and standard business software, including Microsoft Word, Excel, and Outlook.</li><li>Highly organized with strong attention to detail when processing data and filling out forms.</li><li>Ability to work effectively both independently and as part of a team.</li></ul></p>Company Description<p>Our company is defined by its exceptional history as a paper broker, boasting over 100 years in business, which powerfully signals immense stability, reliability, and deep industry expertise. Complementing this long legacy is a truly supportive and collaborative culture where colleagues genuinely feel like family, creating a warm, tight-knit, and nurturing work environment. Furthermore, the company strongly demonstrates its commitment to valuing employees by offering top-tier benefits and an incredible office environment.</p></p><h3>Company Description</h3><p>Our company is defined by its exceptional history as a paper broker, boasting over 100 years in business, which powerfully signals immense stability, reliability, and deep industry expertise. Complementing this long legacy is a truly supportive and collaborative culture where colleagues genuinely feel like family, creating a warm, tight-knit, and nurturing work environment. Furthermore, the company strongly demonstrates its commitment to valuing employees by offering top-tier benefits and an incredible office environment.</p>