Donor Care Representative

Job Description

<p><h3>Overview</h3>
<p><b>Job Title:</b> Donor Care Representative (Inbound Calls)</p>
<p><b>Vacancies:</b> This posting is for (1) current vacancy</p>
<p><b>Location:</b> Toronto, ON | CCS British Columbia Office | Ottawa, ON | Calgary, AB | Halifax, NS | St John's, NL | (Detailed office location information can be found by visiting this link: https://cancer.ca/en/contact-us)</p>
<p><b>Work Model:</b> Hybrid Work Model</p>
<p><b>Salary Band:</b> 2</p>
<p><b>About CCS:</b> The Canadian Cancer Society works tirelessly to save lives, improve lives and drive collective action against cancer. Together with patients, volunteers, donors and communities across the country, we raise funds to invest in transformative cancer research, we provide a caring support system for everyone affected by cancer and we advocate to governments to create a healthier future for all. It takes a society to take on cancer – and the Canadian Cancer Society is leading the way.</p>
<p><b>Making an Impact:</b> Are you looking for a job that not only provides a meaningful opportunity to help make a difference in the lives of Canadians with cancer and their families, but also opens the doors to an organization where you can grow? Look no further, this is the job for you!</p>
<p><b>Role:</b> We are seeking an enthusiastic and driven Donor Care Representative. In this role you will be an ambassador for all CCS supporters. You will be responsible for all (inbound) donor calls supporting the fundraising and stewardship programs. By joining our team, you will be provided training and development opportunities to grow your career at Canada’s largest national cancer charity. You could be our ideal candidate if you are full of dynamic energy, passionate about offering exceptional customer service and have interest in the fundraising sector!</p>
<p><b>What You’ll Be Doing</b></p>
<ul>
<li>Provide exceptional customer service via phone</li>
<li>Support inbound inquiries related to processing donations, encouraging participation in CCS campaigns, and answering general account maintenance inquiries</li>
<li>Maximize event fundraising by supporting special event participants with the set-up of their online profiles and the use of online fundraising tools</li>
<li>Meet or exceed monthly key performance targets including service level, revenue and call quality</li>
<li>Accurately process donations and update donor contact/donation information utilizing internal CRM systems</li>
<li>Demonstrate passion for Canadian Cancer Society’s mission</li>
<li>Other duties as assigned</li>
</ul>
<h3>Health and Safety Responsibilities</h3>
<ul>
<li>Works in compliance with the provisions of The Occupational Health & Safety Act and its regulations</li>
<li>Reviews and complies with the Health and Safety Policy</li>
</ul>
<h3>Working Conditions</h3>
<ul>
<li>Works closely with other teams, and has the ability to perform duties independently</li>
<li>Works under tight deadlines</li>
<li>Works with confidential issues and data</li>
<li>Involves significant computer and telephone use, at the same time</li>
<li>Requires a high degree of concentration to ensure accuracy of data entry</li>
</ul>
<h3>Other</h3>
<ul>
<li>Contribute to our culture of diversity, inclusion, belonging and equity (DIBE) by ensuring that all staff feel represented, valued, and heard across all aspects of their identity</li>
<li>Must be flexible to work full-time hours on varied shifts scheduled between 8:00 a.m. and 7:00 p.m. EST</li>
<li>Starting wage of $21.50 with competitive benefits</li>
<li>Other duties as assigned</li>
</ul>
<h3>Qualifications</h3>
<ul>
<li>English is required; French/Bilingualism (French/English) is an asset due to the organization’s nationwide operations</li>
<li>Completion of related post-secondary education, or equivalent combination of education and experience</li>
<li>Highly developed customer service, communication, and problem-solving skills. Demonstrated ability to answer telephone inquiries using a professional and courteous manner</li>
<li>Strong interpersonal skills that allow one to work effectively in a diverse working environment and ensure donor satisfaction through first-call resolution</li>
<li>Strong organizational skills and attention to detail to ensure accuracy in donor records and gifts</li>
<li>Experience working in MS Office, Salesforce, Luminate Online, or other online fundraising software is an asset</li>
<li>Ability to work in a fast-paced, multi-tasking team environment</li>
<li>Flexible and adaptable to work a variety of work shifts, including occasional weekends and holidays, as needed</li>
</ul>
<h3>What You Can Expect From Us</h3>
<p>CCS provides impactful opportunities to transform the lives of Canadians affected by cancer. We are devoted to creating an inclusive workplace that celebrates diverse experiences and skills, encouraging all qualified candidates to join us. Our inspiring culture is rooted in our core values and commitment to meaningful change:</p>
<p><b>COURAGEOUS UNITED CARING RIGOROUS</b></p>
<p>We offer a competitive salary, excellent benefits, including paid parental leave, family sick time, and health insurance—and a fulfilling work environment where your efforts make a meaningful impact daily.</p>
<p><b>Come As You Are</b></p>
<p>At CCS, we celebrate individuality and the strength of diversity. We are committed to fostering an inclusive and equitable workplace that empowers everyone. We encourage applications from all qualified candidates, including those from equity-deserving groups such as BIPOC, 2SLGBTQI+ communities, individuals with disabilities, veterans, and others who contribute to the richness of our organization. Together, we unite Canadians to shape the future of cancer care.</p>
<h3>How To Apply</h3>
<p>Qualified candidates are invited to submit their <b>resume, cover letter</b> and <b>salary expectations by February 18th, 2026</b>.</p>
<p>We thank all candidates for their interest and advise that only those selected for an interview will be contacted.</p>
<h3>Other Information</h3>
<p>CCS is dedicated to employment equity and encourages applications from all qualified candidates. In accordance with the local provincial <b>Accessibility Act</b>, accommodation will be provided as requested throughout the recruitment process. We want to make the interview process a great experience for you!</p>
<p>Please note that in keeping with the mandate of CCS to model and promote <b>healthy lifestyles</b>, employees are not permitted to smoke in or about CCS premises or while carrying out CCS business.</p>
<h3>Privacy Disclosure</h3>
<p>We collect your <b>personal information</b> through forms, by phone or in person to evaluate your candidacy for the role(s) you have applied for, to contact you regarding your candidacy, and to generate recruitment-related reports. If selected for a position at CCS the information provided will be used for the purposes of pre-employment checks and added to your employee file. We may share your personal information with third parties, including recruitment consultants, within or outside your province or territory or outside Canada to carry out the purposes identified above, or as required by law. We may contact you by mail, email, phone or text. You can exercise your right to access your information or have it corrected, unsubscribe from communications or withdraw your consent by selecting these options within the ADP system, or by contacting privacy@cancer.ca. For more information about our privacy practices, visit cancer.ca/privacy.</p>
<h3>Connect with us</h3>
<p>LinkedIn | Facebook | Bluesky | YouTube</p></p>
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