Duty Manager

Job Description

<p>The role – Duty Manager </p><p>Purpose of the job </p><ul><li>The Duty Manager is responsible for the Centre operations, assets and risk management outside normal Centre Management office hours. </li><li>To work with Centre Management team to promote positive Risk and Security Management (RSM) behaviour, minimise Centre risks and ensure compliance with Risk Management policies and procedures. </li></ul><p>Outcomes I am responsible <br></p><ul><li>Promote a safe and healthy workplace and centre through ensuring compliance with OSH, building standards and other related legislation</li><li>Risk management through the identification of potential risk areas and developing the strategies to mitigate these</li><li>Ensure the centre is well managed and presentation, customer services, and maintenance KPls are achieved whilst under Duty Management</li><li>Assist the Administration Manager in overflow administration duties as directed and approved by the Centre Manager on an ad hoc basis</li><li>Complete detailed Duty Manager report on all incidents and event requiring attention through to Centre/Facilities Manager for the Centre to action and follow up on</li><li>Maintain current and relevant procedural documentation including and not limited to, Tenancy Manual, Health and Safety and Emergency Procedures Manual</li><li>Promote a Risk and Security Management culture within the Centre and participate in policy and procedure formulation where required</li><li>Communicate the operating standards in terms of shop trading hours, trading within lease lines etc. to retailers as appropriate</li><li>Demonstrate best practice Health and Safety standards to team members<br><br></li></ul><p>What a typical day might look like </p><ul><li>Support the Centre management team with administrative tasks</li><li>Respond to Retailer and Customer complaints involving Centre mishaps that impact the customer</li><li>Monitor brand-space sites and communicate any issues</li><li>Provide supervision and direction to security and cleaning staff</li><li>Monitor workplace practices and risks to minimise health and safety hazards</li><li>Review and follow the Duty Management procedural documentation</li><li>Completion of the weekly Duty Manager report to Centre Management</li><li>Ensure company policies and procedures are adhered to<br><br></li></ul><p>Qualifications</p><ul><li>Minimum one to two years' experience in a team management or customer service role is required<br></li></ul><p>Role specific experience </p><ul><li>Customer service experience</li><li>Manager or team lead level experience in retail<br></li></ul><p>Key skills relevant to the role </p><ul><li>You have attention to detail and quality focus ensuring the accuracy of own and others work</li><li>You understand business principles, drivers, opportunities and threats and utilise these to enhance business performance</li><li>You are results focused, enthusiastic and driven to achieve personal and work goals; sets personal challenges and overcomes obstacles and setbacks</li><li>You can plan work tasks and priorities for self and ensure efficient and productive use of time to achieve objectives</li><li>You are a perceptive individual with strong listening and communication skills</li><li>You take an active role in the team, contributing ideas and encouraging others</li><li>You interact confidently with others and build strong relationships through mutual respect.<br></li></ul><p>Strategic fit </p><p>Stride aims to deliver the best returns through the best people and the best places. Providing exceptional centre administration will be a core part of your contribution to the wider Stride strategy. <br><br>Stride Values</p><p>Nimble performer:  You convert challenges into growth opportunities.  You take responsibility and ownership of the role. You learn from mistakes, review approach and outcomes for continuous personal improvement</p><p>Fresh Thinker:  You look beyond the job at hand and continuously seek new avenues for growth and value add</p><p>Discipline driven:  You assess and implement quality answers and actions in a timely manner based on deep centre understanding</p><p>People Centred:  You build strong relationships through excellent service and drive growth by demonstrating value as a trusted partner to customers</p><p>The above job description is not meant to be limiting, rather to give an outline of essential duties of the position that may change from time to time.</p>