English Customer Service Agent- Remote

Job Description

<h3>Job Description</h3><p>Job Description<p><p><strong>REMOTE: English Customer Service Agent</strong><br /><strong>Job Type: Full Time – Work from Home</strong><br /><strong>Required Availability: Monday to Sunday, 7:00 am to 10:00 pm CST</strong><br /><strong>Location: Currently, this position may be performed only in the following <span >provinces/territories:</span> AB, BC, MB, NB, NL, ON, QC, PE, and SK.</strong><br /><strong>Salary: $17.00 Hourly</strong></p><p><strong>About AnswerNet</strong></p><p>AnswerNet is a leading provider of customer engagement and contact center solutions across the United States and Canada. With over 31 contact centers and 10,000+ satisfied clients, we handle more than 125 million interactions each year. Our services include telephone answering, appointment setting, customer support, sales, lead qualification, third-party verification, market research, and more.</p><p><strong>Short Description:</strong><br />Making a difference is at the heart of everything we do. Whether we are raising funds for a child’s operation, supporting abandoned animals, making sure someone can find a warm place to go, or feeding the hungry, our Customer Service Agents are responsible for delivering great customer service by managing inbound calls effectively and efficiently.</p><p><strong>AnswerNet Offers Great Benefits:</strong></p><p>● Ongoing training and development to ensure your success<br />● Virtual paid training<br />● Paid time off<br />● Comprehensive benefits package (medical, vision, and dental)<br />● Employee Assistance Program<br />● RRSP program options<br />● Short and Long-Term Disability options<br />● Internal career advancement opportunities</p><p><strong>Your Qualifications:</strong><br />Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Agent (Remote) role include:<br />● The ability to speak/write fluently in French and English<br />● A high school diploma or GED<br />● Proficiency in fast-paced multitasking<br />● Eagerness to learn new technologies<br />● Submit to and pass a criminal background check<br />● Strong computer navigation skills and PC knowledge<br />● Minimum typing speed of 25wpm<br />● A quiet, distraction-free environment to work from in your home<br />● PC/Laptop with at least Windows 11 (Apple/Mac products, Chromebooks, and tablets are not compatible), 16 GB RAM, Intel Core i5 processor or higher, 250 GB SSD<br />● High-speed internet with Ethernet cable (no wireless/hotspots or satellite) Upload 100 Mbps and 30 Mbps Download speeds<br />● Preference to 2 monitors or 1 large screen<br />● Noise-canceling USB-connected Headset<br />● Webcam<br />● Smartphone</p><p><strong>Key Responsibilities:</strong><br />● Answer inbound customer calls in a professional and courteous manner.<br />● Support email inquiries and chatrooms.<br />● Provide timely and accurate information regarding products and services.<br />● Document customer interactions and feedback in the system.<br />● Follow company procedures and escalate complex issues when necessary.<br />● The ability to navigate multiple software platforms and websites concurrently. You don’t need to be a tech genius. You do need to be comfortable working quickly and accurately in a fully digital environment.<br />● Meet daily performance metrics and call handling targets.</p></p></p>