Altis Recruitment
Job Summary:
Altis is seeking an Epic Senior Analyst on behalf of our one of our clients. We are looking for individuals with active Epic certification and 5–8 years of experience supporting Epic implementations, optimizations, and ongoing operations. This role will serve as a key point of contact for system configuration, workflow analysis, and end-user support, and should be capable of leading a module-specific team. The ideal candidate will demonstrate deep expertise in Epic’s EHR system and at least one additional Epic module, with a preference for those certified across Clinical, Revenue Cycle, Ancillary, Integration, or Reporting towers.
Location: Remote (must work in Mountain Standard Time – MST)
Experience: 5–8 years
Benefits:
- Group health coverage
- RRSP with up to 3% employer match
- 2 weeks paid vacation + 2 paid sick days
- 10 statutory holidays (based on provincial guidelines)
Key Responsibilities:
- System Configuration: Customize and optimize the Epic system, including reporting and interface configurations, based on clinical and business needs.
- Issue Resolution: Triage and resolve incidents and service requests in Epic ticketing systems.
- User Support & Training: Act as frontline support for clinical users, offering assistance, troubleshooting, and customized training.
- Workflow Analysis: Partner with stakeholders to streamline and enhance workflows using Epic tools and features.
- Data Quality & Documentation: Ensure system integrity and maintain documentation for builds, changes, and fixes.
- Reporting: Develop and analyze reports to monitor system performance and identify improvement opportunities.
- Compliance Oversight: Ensure usage aligns with healthcare compliance standards, including HIPAA and MIPS/MACRA.
- Team Collaboration: Work closely with healthcare providers, operations, and IT teams to align on Epic strategy and execution.
- Support Coverage: Participate in on-call rotation, monthly releases, upgrades, and regression testing cycles.
Qualifications:
- Required: Active Epic certification in at least one module
- Preferred: Multiple Epic certifications across key functional areas
- 5–8 years of experience working with Epic in a healthcare or consulting environment
- Bachelor’s degree in healthcare, informatics, or a related technical discipline
- Strong understanding of clinical workflows and healthcare operations
- Experience supporting incident management in ticketing systems
- Strong problem-solving, interpersonal, and communication skills
- Knowledge of HIPAA, MIPS/MACRA, and healthcare regulatory standards
- Willingness to provide after-hours support as needed
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