ERP Sustainment Operations Manager

Job Description

<h3>Job Description</h3><p>Job Description<p><p></p><p><strong>ERP Sustainment Operations Manager</strong></p><p><strong>Company Overview:</strong><br />Amphenol is one of the largest manufacturers of interconnect products globally. We design, manufacture, and market electrical, electronic, and fiber optic connectors, coaxial and flat-ribbon cables, and interconnect systems. Our products serve primary markets such as communications, aerospace, military electronics, automotive, transportation, and industrial applications. With a strong reputation as an excellent employer, Amphenol offers ample opportunities for career growth within a global organization. Every employee, regardless of position, plays a pivotal role in positively impacting our business.</p><p><strong>Job Summary:</strong></p><p>The ERP Sustainment Operations Manager is responsible for ensuring the stability, reliability, and ongoing support of HSIO’s global ERP environment. This role leads day-to-day ERP sustainment operations, including incident management, user support, vendor coordination, and operational prioritization across support, enhancements, and minor initiatives.</p><p><strong>Key Responsibilities:</strong></p><p>- Own global ERP production support and sustainment activities<br />- Lead resolution of high-severity incidents and production outages<br />- Provide leadership and backup coverage for ERP support resources<br />- Manage ERP AMS vendors and system integrators<br />- Prioritize operational support, enhancements, and minor initiatives<br />- Monitor support metrics and drive continuous improvement</p><p><strong>Required Qualifications</strong></p><p>- Bachelor’s degree in Information Systems, Computer Science, Business, or related field<br />- 7+ years ERP production support experience<br />- 3+ years leadership or managerial experience<br />- Experience supporting manufacturing or supply chain ERP systems</p><p><strong>Preferred Qualifications</strong></p><p>- Experience with QAD ERP<br />- Experience supporting global organizations<br />- Familiarity with ITIL practices</p><p><strong>Why Work for Us?</strong></p><ul><li><strong>Benefits Coverage</strong>: Comprehensive health, dental, vision, and travel insurance.</li><li><strong>Health Care Spending Account</strong>: Additional financial support for health-related expenses.</li><li><strong>Pension Plan</strong>: Company-supported pension scheme.</li><li><strong>Incentive Plans</strong>: Progressive employee incentive plans.</li><li><strong>Talent Development</strong>: Opportunities for professional growth and development.</li><li><strong>Company Recreation Club</strong>: Participate in fun activities, draws with exciting prizes, summer BBQs, holiday parties, and more!</li></ul></p></p>