Event Operations Supervisor (Catering and Conventions)

Job Description

Job Description

Job Description

Event Operations Supervisor

The Hamilton Convention Centre by Carmen’s is more than just a venue—it’s one of Canada’s premier full-service, privatized event spaces, right in the vibrant core of downtown Hamilton. As the city’s largest event venue, we’re known for delivering exceptional, large-scale experiences that bring people together for everything from corporate conferences to star-studded galas.

Alongside fig&lemon, one of Southern Ontario’s most premium off-site catering companies, we bring distinctive dining and hospitality to Hamilton, Niagara, and beyond. Whether you’re managing an event on-site or leading service at a prestigious off-site location, your role helps create extraordinary moments that guests will remember long after the event ends.

As part of Carmens Group, you’ll be supported by over 40 years of hospitality excellence—and empowered to contribute to a legacy of unforgettable experiences. If you’re ready to lead, inspire, and deliver excellence, this is the place to grow your career.

• Flexible scheduling

• Career coaching & growth opportunities

• Great Place to Work Certified (2022–2024)

• Named Best Workplace in Canada & Hospitality/Retail

• Perks & Benefits:

  • Pay on Demand – get paid when you need it

  • Global hotel discounts for your travels

  • Comprehensive Group RRSP & Health Benefits

  • Restaurant & venue discounts

  • Wellness programs & staff events

  • Clear opportunities to grow into leadership roles

  • Employee recognition programs celebrating achievements and milestones

  • Referral bonuses for bringing great talent to the team

• Safe, inclusive and supportive workplace culture

Join a company that values your growth, wellbeing, and passion – where your career is supported every step of the way.

• Supervise events both on-site and off-site, ensuring flawless execution of banquet event orders (BEOs).

• Lead by example: demonstrate outstanding guest service, adaptability, and strong leadership while coaching and supporting your team.

• Ensure event schedules and timelines are followed, maintaining clear communication with servers and event staff.

• Act as a host and ambassador for the venue, liaising between guests, management, and team members.

• Build rapport with guests, answer questions, and ensure satisfaction throughout the event.

• Manage administrative tasks such as scheduling, as well as opening and closing duties.

• Inspire and motivate team members to create extraordinary guest experiences.

• Perform other duties as required to ensure seamless events.

• 2 - 3 years in a Supervisory role within catering and/or special events

• Strong leadership, organizational, and communication skills.

• Hospitality or Event Management education/experience is an asset.

• Banquet serving experience an asset.

• Smart Serve Certification (required).

• G-class driver’s license (required).

• Ability to work a flexible schedule including mornings, evenings, and weekends.

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