General Manager

Job Description

<p>Some of what you will do</p><p>We are seeking a dynamic and strategic General Manager to lead our retail operations team and drive operational excellence. As a General Manager, you will champion our selling model, inspire a customer-first mentality, and foster a culture of continuous improvement. Your leadership will be pivotal in achieving business and financial results, developing talent, and enhancing customer experiences.</p><p>Specifically, you will</p><ul><li>Drive Operational and Sales Excellence: Model and nurture our sales culture to add value for our customers. Oversee all aspects of Brand Standards and implement continuous improvement initiatives.</li><li>Leadership: Lead by example and with purpose, motivate and empower your team, and inspire exceptional customer service. Execute day-to-day floor leadership duties, making confident and purposeful decisions.</li><li>Strategic Vision: Develop and execute a strategic vision to promote a customer-first mentality within the team. Inspire and work through your entire store team to bring this vision to life.</li><li>Financial Management: Achieve business and financial targets by monitoring budgets, analyzing reports, and making informed decisions.</li><li>Business Development: Identify and pursue business development opportunities, partner with customers for B2B solutions, and drive sales conversion.</li><li>People Management: Manage scheduling, coach and develop talent, recruit top talent, and nurture employee engagement. Create an environment in which you and your team focus on development as a priority.</li><li>Communication: Disseminate business communications, initiatives, and results. Act as a change leader and ensure transparency.</li><li>Health & Safety: Ensure compliance for all aspects of Health & Safety, Asset Protection (AP), Privacy, and company policies and procedures.</li></ul><p>Some of what you need</p><ul><li>3-5 years of experience in a retail management role. Preferably as a General Manager.</li><li>Proven experience with achieving sales and service targets with a customer-centered approach.</li><li>Ability to lead in a fast-paced environment with strong prioritization, organization, and multi-tasking skills.</li><li>Excellent communication and interpersonal skills, people are inspired by your communication.<br>Experience in coaching, developing talent, and managing teams. </li></ul><p>Some of what you will get</p><ul><li>Associate discount</li><li>Health and dental benefits</li><li>Competitive PTO; Personal Days</li><li>RRSP/DPSP program</li><li>Performance bonus</li><li>Learning & Development programs</li><li>And more...</li><li><h2>WorkLearnGrow2</h2><br></li></ul><p>Staples Canada is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities.</p>