Implementation Specialist

Job Description

Job Description

Job Description

Salary:

The Implementation Specialist will apply his/her understanding of computer software and hardware to assist the Professional Services Team in ensuring that implementations are completed on time, within budget, and meet client expectations. As part of the Professional Services Team, the Implementation Specialist assists in the onboarding of managed services clients and assists with the implementation of technical systems, software, hardware, or solutions. The Implementation Specialist will be part of the team that test and troubleshoot final system setups and end-user support during and after the implementation process. This position requires project management experience, excellent communication and time management skills, the ability to work with diplomacy, and a positive attitude.

Education:

• A post-secondary degree in Information Technology, Computer Science, or a related field is typically required. A combination of relevant work experience and education may also be considered.
• The following IT industry certifications are an asset and highly preferred: AZ-104, AZ-800 & 801, MS-102, AZ-305, Network+ or equivalent, VMware VCP, Security+, Fortinet NSC 4
  

Experience:

• Minimum 2+ years of experience in physical implementation at client sites, spanning various aspects such as cabinets, racks, networking equipment, communication equipment and computer hardware

• Experience in a customer-facing role, preferably in a support or service capacity, would be valuable. The candidate should be skilled in effective communication with users or clients, ensuring their satisfaction throughout the implementation and deployment processes.
• Experience building and maintaining support relationships with clients

Skills:

• SME level experience in following technologies:Windows Server & Desktop Administration (ADDS, GPO, DHCP, DNS, Print Management); Virtualization (VMware ESXi, MS Hyper-V, or similar other hypervisors); Networking (Network Firewall administration, VLANs, VPNs, Routing & Switching. Hands on experience with solutions from HP, Lenovo, Fortinet In-Depth experience with O365 modern workplace Azure, Intune, Azure AD, Azure Cloud, ADFS, Sharepoint
• Microsoft, Fortinet, Azure, Server projects solution implementation
• Excellent communication skills (oral & written) with ability to present information in non-technical language
• Strong time management skills, multitasking skills, and the ability to prioritize tasks with minimal supervision
• Professional, responsive, and positive work attitude is essential
• Intermediate problem-solving ability
• Strong technical skills to understand and guide the resolution of technical issues
• Familiarity with service management tools
• Understanding of HDI best practices
• Fluent in English written and verbal (native or CLB equivalent of 7 or higher)

Other requirements:

• Own vehicle
• Valid driver's licence with a clean driving record

KEY ACCOUNTABILITIES

Onsite deployment and implementation of technical solutions
Install and deploy networking equipment, endpoint deployment, and wiring equipment
Install and configure appropriate software and functions according to specifications
Assist with managed services onboarding
Manage incoming and outgoing asset inventory of hardware, software, and peripherals for projects.
Install computer hardware, software, systems, and peripherals as required for projects.
Maintain password security, data integrity, and file system security for projects
Adept at learning new products and services to deliver remarkable results consistently.
Provide training and support to client teams to facilitate effective use of new systems or services
Collaborate with all stakeholders to coordinate implementation activities
Respond to help desk tickets, telephone calls, emails, and personnel requests for technical support regarding current projects as needed
Manage project timelines, resources, and budgets to ensure on-time and within-budget delivery
Available to work after hours and weekends as required, including on-call rotation
Transport equipment using a personal vehicle between multiple facilities within an assigned service area, as directed by the manager
Assist team members as needed
Other duties and projects as assigned by the manager