Plaza Premium Group
IT Support Specialist / IT Support – Networking & Support for Lounges and US Headquarters
Mississauga, Ontario, Canada – Onsite at the Airport
Plaza Premium Group
$60-65k CAD
Up to 20% travel to our Canadian Lounges
Plaza Premium Group is the global leader in airport lounges and hospitality! With over 25 years of experience, we are redefining travel by creating seamless, world-class airport experiences in over 350 locations worldwide. From award-winning lounges to premium airport services, we take pride in delivering exceptional comfort, convenience, and care to travelers. As a dynamic and fast-growing company, we offer exciting career opportunities, a diverse and inclusive workplace, and the chance to be part of a team that’s shaping the future of travel. If you’re passionate about hospitality and thrive in a fast-paced, customer-focused environment, we’d love to have you on board!
Job Scope:
- Responsible for supporting the day-to-day IT Networking & Support function in the lounges and offices, providing Networking, end-user support, and IT systems delivery services for existing and new lounges. Supporting end-users by working closely with Helpdesk & IT Operations where appropriate for resolution to IT needs (both incidents and requests).
- Responsible for ensuring standard Networking configurations are implemented, and Standard Operating Procedures are followed, and relevant IT documentation is appropriately and accurately updated promptly.
- Responsible for executing the IT Infrastructure deployment for new and renovated outlets as per design specifications and PPG IT Standards.
- Responsible for IT support service delivery complying with PPG Global IT standards and standard operation procedures in America’s region.
Job Responsibilities:
- Provide technical support to end-users, troubleshoot technical issues with hardware, software, network, and resolve technical problems within SLA. This includes camera systems, point-of-sale devices, laptops, printers, and other normal devices.
- Set up, configure, and maintenance of PPG Americas’ networks and networking infrastructure in our outlets and offices.
- Maintains inventory and tracking of all hardware and software assets.
- Document, maintain knowledge-base-articles, user guides, and troubleshooting procedures.
- Improve support services by ensuring timely problem resolution and providing excellent customer service.
- Ensure security and privacy of networks and computer systems.
- Analyze computer / IT problems reported and recommend corrective, preventative, and improvement measures.
- Provide training, guidance, and support to end-users.
- Performs all other duties as assigned by superiors.
Requirements:
- Degree in Information Technology or Computer Science.
- Over 3 years of experience in a similar role with medium or large-scale organizations.
- ITIL Foundation is preferable.
- Required hands-on experience in the setup & configuration of Networks. Configuring, Firewalls, Switches, VPN, WAN/LAN, and other network peripherals.
- Proficient in Microsoft Operating Systems and Office 365.
- Good communication skills, including verbal and written.
- Excellent analytical and problem-solving skills to provide quick solutions to problems.
- Possess an optimistic, positive, and can-do attitude.
- Be available for after-hours and weekend project work as needed.
- Must pass a criminal background check, MVR, and/or airport security clearances as needed.
- Spanish language is an plus
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift 15 pounds at times.
- Must be able to access and navigate each department at the organization’s outlets.
- Travel up to 30% if needed for projects.
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