IT Service Desk Support

Job Description

<h3>Job Description</h3><p>Job Description<p>IT Service Desk Support <p><em>Ce poste est également affiché en français.</em></p><p><strong>Who We Are:</strong><br><br>Quadbridge is a fast-growing North American IT solutions provider, empowering businesses to navigate complex challenges daily, through strong partnerships with leading technology providers and close collaboration with our team and customers.<br />With locations in Montreal, Kitchener and Vancouver, we strive to create an energetic, fun workplace where ambitious, like-minded teammates collaborate, innovate, and thrive as we continue to grow our national footprint.<br><br>We are Quadbridge. See how we&#39;re building tomorrow&#39;s solutions, together.</p>This Role:<p>The IT Service Desk Support role is a critical addition to our TIO team, designed to stabilize and enhance our internal systems support environment. You will act as the first line of support for application support, resolving issues quickly, guiding users through troubleshooting, and maintaining system and applications integrity. This role directly supports business continuity, while enabling strategic focus for our internal employees. </p><p>This role reports to the Vice-President, Innovation and Technology </p><p><strong>Responsibilities:</strong></p><ul><li>Provide first-line support for users across departments. </li><li>Troubleshoot issues related to ERP, application support and integrations. </li><li>Maintain SLA compliance and reduce ticket backlog. </li><li>Create and maintain documentation and SOPs for transparency and scalability. </li><li>Collaborate with MIS and internal IT teams to ensure system stability. </li><li>Support strategic automation and governance initiatives. </li></ul><p><strong>Required Skills and Qualifications</strong></p><ul><li>Minimum 2 years of Service Desk support experience. </li><li>Technical proficiency in ticket triage, prioritization and troubleshooting. </li><li>Strong empathy and verbal communication skills for user support. </li><li>Experience with ticketing systems and IT service management. </li><li>Self-motivated and proactive. </li><li>Strong written and verbal communication for guiding users and documenting SOPs. </li><li>Problem-solving mindset and ability to manage multiple priorities under pressure. </li><li>AI/Automation mindset </li><li>Trouble shooting/Problem sovling </li></ul><p><strong>Nice-to-Have Skills:</strong></p><ul><li>NetSuite SuiteFoundation Certification.</li><li>Familiarity with integrations and backend scripting.</li><li>Workflow optimization and automation experience.</li></ul>Why Quadbridge: <ul><li><strong>Invest in Your Future</strong>– Benefit from our RRSP program to help you plan ahead.</li><li><strong>Grow With Us</strong>– Take advantage of ongoing professional training and development opportunities.</li><li><strong>Comprehensive Coverage</strong>– A complete health, dental, life and LTD insurance plan</li><li><strong>Top-Tier Equipment</strong>– We provide everything you need to do your best work.</li><li><strong>A Vibrant Workplace</strong>– Join us for monthly social and team building events.</li><li><strong>Perks You&#39;ll Love </strong>– In our Montreal office, enjoy an onsite chef and gym.</li><li><strong>Bring Your Best Friend</strong>– Our offices are pet-friendly!</li></ul><p><em>Quadbridge is an equal opportunity employer, committed to diversity and inclusion in compliance with the Canadian Human Rights Act and Employment Equity Act. If you require accommodations under the applicable Canadian laws during the interview process, please inform us, and we will ensure your needs are met.</em></p><p></p><p></p><p><strong>Work Schedule:</strong></p><p>Monday to Friday, 8:30 a.m. to 5 p.m.<br />Full-time, permanent, hybrid</p><p><strong>Salary range:</strong></p><p>$55,000 to $65,000 per year, plus bonus</p><p><strong>Application deadline: </strong>March 31, 2026.</p><p><em>This offer is for an existing vacancy.</em></p><p><em></em></p><p><strong>French Version Notice </strong></p><p>-Ce poste est également affiché en français</p><p><em></em></p><p></p><p></p><p></p></p></p>