Junior Call Centre Associate

Job Description

<h3>Job Description</h3><p>Job Description<p><p><strong>About the Role</strong></p><p>We are looking for a confident and customer-focused Junior Call Centre Associate to support our marketing and customer engagement campaigns. This entry-level role is ideal for someone who enjoys speaking with people, building rapport, and gaining hands-on experience in a fast-paced, marketing-led call centre environment. You will play a key role in representing the brand, supporting customer enquiries, and contributing to lead generation and campaign success. Full training is provided.</p><p></p><p><strong>Key Responsibilities</strong></p><ul><li>Handle inbound and outbound calls in line with marketing campaigns</li><li>Engage customers to promote products, services, and brand initiatives</li><li>Support lead generation and appointment setting activities</li><li>Respond to customer enquiries and provide accurate information</li><li>Maintain detailed records of customer interactions and outcomes</li><li>Support campaign tracking and performance reporting</li><li>Work closely with marketing and sales teams to ensure consistent messaging</li><li>Deliver a professional and positive brand experience on every call</li></ul><p><strong>Skills & Requirements</strong></p><ul><li>Confident and professional telephone manner</li><li>Strong communication and listening skills</li><li>Customer-focused and results-driven attitude</li><li>Ability to work in a fast-paced, target-driven environment</li><li>Good organisational and time-management skills</li><li>Basic computer and data entry skills</li><li>Reliable, punctual, and eager to learn</li><li>No previous call centre experience required, full training provided</li></ul><p><strong>What We Offer</strong></p><ul><li>Comprehensive training and ongoing coaching</li><li>Clear progression opportunities into sales, account management, or team leadership roles</li><li>Supportive and collaborative team culture</li><li>Hands-on experience working on live marketing campaigns</li><li>A dynamic and energetic working environment</li></ul><p></p><p><i>This role is ideal for individuals looking to build a career in customer engagement, sales, or marketing within a call centre setting.</i></p></p></p>