Maximus
Description & Requirements
About Maximus Canada
At Maximus Canada, we share an authentic desire to do something meaningful to help others succeed. We apply our deep operational expertise, technology innovation, and digitally enabled citizen engagement in new ways and help governments solve complex problems.
Maximus Canada collaborates with government partners to deliver a variety of citizen services, including healthcare administration, federal and provincial programs, and contact centre services across Canada. We offer eHealth solutions through our Medigent® suite of products, as well as technology consulting and business process services. We leverage our deep operational expertise, technology innovation, and digitally enabled customer engagement to deliver fast solutions. Today, we proudly support many federal, provincial and municipal programs across the country powered by Canadians.
Globally, Maximus has operations in the US, India, Saudi Arabia, United Arab Emirates and the United Kingdom.
Our mission is t o affect fundamental change in the lives of every individual with whom we engage and at every touchpoint. But ultimately, what we do is improve people’s lives. And that is a testament to the ingenuity, commitment, and compassion everyone brings to their role at Maximus Canada and their dedication to connecting citizens with the services they need from Government agencies.
We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require assistance in accessing job openings, applying for a job on this site, completing screening and/or interview questionnaires or participating in any aspect of the recruitment and selection process, please contact us at careers@maximuscanada.ca
Department Summary – Ideally the successful candidate would be located in Ontario
The EPMO supports Maximus Canada’s client business departments and other shared services by providing Project Delivery, Corporate Planning, Governance and Business Performance. The Governance and Business Performance team works closely with stakeholders to provide system administration for the Service Now Strategic Portfolio Management application and oversees related practices and processes .
Position Summary
Reporting to the Senior Manager, EPMO Governance and Business Performance the Business Performance Analyst is responsible for supporting the day-to-day operational tasks that deliver on the EPMO commitments, including project reporting, margins reporting, project intake, resource forecasting, and time tracking and reporting. The analyst helps maintain data integrity in the organization’s application, tracks KPIs, and assists in driving compliance with the organization’s project management and time-tracking requirements.
The Analyst participates in continuous improvement initiatives that improve the EPMO business outcomes. This includes the adoption of innovative approaches and tools.
Your typical week at Maximus
- Provides first line systems administration support for the organization’s enterprise time tracking and approval tool.
- Diagnoses and troubleshoots user issues, escalates complex problems appropriately.
- Monitors and drives compliance with the organization’s time tracking and approval requirements.
- Accurately maintains user accounts in the enterprise time tracking tool.
- Creates new projects and tasks in the tool according to the approved project intake process.
- Performs month-end activities to support client billing and internal financial reporting.
- Provides program-level support for business areas as required.
- Tracks KPIs for short duration projects.
- Performs user and project audits to maintain data integrity.
- Maintains shared files and documentation for the Governance & Business Performance team.
- Assists users to configure specialized reports, provides ad hoc reporting for data analysis.
- Supports implementation of new business processes and tools.
- Contributes to ongoing, continuous improvement of system data and processes.
- Monitors and actions communications sent to the shared inbox
- Assists in maintaining and updating the sys admin guide and other training materials as required.
- Supports Business Performance initiatives or projects.
What you offer us
Knowledge Skills and Abilities
- Demonstrated experience in providing application and/or business process support with a strong customer service focus.
- Extensive experience with core software applications including MS Word, Excel, Outlook, PowerPoint is required.
- Ability to extract, organize, and interpret data for analysis by leadership.
- Strong organizational, communication (verbal and written) and interpersonal skills.
- Demonstrated attention to detail, flexibility, and adaptability.
- Demonstrated ability to work independently and as part of a team.
- Demonstrated ability to think critically and solve problems.
- Demonstrated ability to build positive relationships with colleagues, internal clients, and other stakeholders.
- Experience with time tracking and approval systems an asset.
- Experience with Service Now SPM an asset.
- Ability to manage confidential information and associated obligations.
- Aptitude for technology with respect to data automation in business is an asset.
Education and Experience
- Bachelor degree with 2 or more years of experience in an administrative or project management related capacity or an equivalent combination of education and experience within a professional services/consulting organization.
- Intermediate proficiency with M365 applications.
- Advanced proficiency with Microsoft Excel.
Other
- Must be able to pass a Criminal Record Check
What we offer you
We value your work, which enables us to continuously raise the bar on how we can best serve citizens worldwide. Maximus Canada offers the following:
• Competitive market-based salaries
• Comprehensive employer-paid benefits
• Generous paid time off package
• Group Retirement Savings Plan
• Hybrid and remote work environments in Canada
• Annual paid bonus based on overall company performance
• Employee appreciation events
Maximus Global Core Values
- Accountability – Accepting responsibility to solve problems and rise to each challenge
- Collaboration – Partnering to instill trust and working as one
- Compassion – Empowering humanity by applying empathy and insight to every interaction
- Customer Focus – Cultivating an authentic desire to help others succeed
- Innovation – Embracing change and championing new ways forward
- Respect – Valuing the work we do, who we do it with, and the people we serve
We will be accepting applications until 4:00 PM EST June 22, 2025
Please note that while all applications are appreciated, only those candidates selected for an interview will be contacted . (No Agencies, Please)
EEO Statement
Maximus is passionate about our employees and place their well-being at the center of our people strategy. We are committed and proud to build a workforce that reflects the communities we serve. We value diversity, equity and inclusion a
nd invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, ethnic and cultural origins, sexual orientations, veterans and gender identities recognizing that this is paramount for the growth and success of our organization.
Source ⇲
