Member Services Representative

Job Description

<br><b>Member Services Representative - Contract</b><br><br>Join Our Professional Association client as a Member Services Representative for a contract role that starts asap through until the end of December with a potential extension into 2026<br><br>Location: Vancouver West Side<br>Hours: 9am-5pm Monday – Friday<br>Contract Starts: Asap – End of December possible extension into 2026<br>Pay: $26.00 per hour plus vacation pay<br><br>Are you passionate about delivering exceptional service and creating meaningful member experiences? Do you enjoy connecting with people, solving problems, and being part of a team that values collaboration and professionalism? If so, we'd love to have you join our team<br><br>Our Professional Services Client is dedicated to supporting and advancing their members, professionals who make a difference in their field every day. As a Member Services Representative, you'll be the friendly voice and helpful contact who ensures our members receive timely, accurate, and professional support.<br><br><b>What You'll Do</b><ul><li>Serve as the first point of contact for members, primarily over the phone, and also via email and in person.</li><li>Provide information and assistance related to membership, Professional Development Program registration, event ticketing, and retail sales.</li><li>Ensure all member interactions are handled efficiently, accurately, and with exceptional and professional service.</li><li>Collaborate closely with team members to maintain smooth and responsive front-line operations.</li><li>General Administrative Assistant duties</li></ul><b>Who You Are</b><ul><li>You're enthusiastic, personable, and committed to outstanding customer service.</li><li>You are adaptable, flexible and pro-active and have strong administrate skills</li><li>You thrive on solving problems and ensuring members feel valued and supported.</li><li>You communicate clearly and professionally — both verbally and in writing.</li><li>You enjoy being part of a collaborative, purpose-driven team.</li></ul><b>What You Bring</b><ul><li>Minimum 2 years of experience in a customer service or office environment.</li><li>Proficiency in Microsoft Office programs (Word, Excel, Outlook).</li><li>Proven administrative and data entry skills and excellent attention to detail.</li><li>Excellent command of the English language, both spoken and written.</li></ul><b>Why You'll Love Working With This Professional Association</b><ul><li>Be part of a respected professional association that makes a positive impact in its industry.</li><li>Work in a supportive, collaborative environment that values respect, integrity, and teamwork.</li><li>Gain opportunities for professional growth and development.</li><li>Contribute to a meaningful mission — supporting members who advance professional excellence every day.</li></ul>If you're someone who enjoys providing service that exceeds expectations and takes pride in representing a professional community, we'd love to hear from you<br><br>Apply today and help our client continue delivering exceptional value to their members<br>