Office Manager

Job Description

<p><b>Location:</b> Oakville, Ontario (On-site)</p><p><b>Company:</b> Shelby’s Franchise Holdings Inc.</p><p><b>Reporting To:</b> Senior Legal Counsel</p><p><b>Salary:</b> $60,000 – $70,000 CAD annually</p><p><b>Vacation:</b> 2 weeks</p><p><b>Benefits:</b> Health benefits after 3 months of employment</p><p><br></p><p><b>Position Summary</b></p><p>The Office Manager is a trusted, high-accountability role reporting directly to the Senior Legal Counsel. This position acts as the <b>central administrative and operational coordinator</b> for the head office, ensuring that workflows, documentation, and office operations are organized, controlled, and executed to a high professional standard.</p><p>All administrative support related to Legal and general office functions flows through this role to ensure <b>consistency, accuracy, and streamlined execution</b>. The ideal candidate is detail-oriented, discreet, highly organized, and comfortable operating in a fast-paced, executive-level environment.</p><p><br></p><p><b>Key Responsibilities:</b></p><p><b>Office Operations & Workplace Management</b></p><ul><li>Oversee the day-to-day functionality of the head office to ensure a professional, well-run, and executive-ready environment</li><li>Proactively manage office supply inventory (kitchen, washrooms, and common areas) to ensure uninterrupted operations</li><li>Act as the point of coordination with external service providers, including cleaning services, and flag any operational issues</li><li>Ensure workplace standards related to cleanliness, safety, and presentation are consistently maintained</li><li>Take initiative to address urgent office needs when required to maintain business continuity</li></ul><p><b>Legal & Administrative Support</b></p><ul><li>Provide direct administrative support to the Senior Legal Counsel, including document preparation support, printing, filing, scanning, tracking, and record management</li><li>Manage legal documentation and maintain structured physical and digital filing systems</li><li>Ensure all documentation is handled accurately, confidentially, and in accordance with internal processes</li></ul><p><b>Front Office & Reception Management</b></p><ul><li>Serve as the first point of contact for the head office, managing visitors, deliveries, and inquiries in a professional manner</li><li>Oversee incoming and outgoing mail, courier packages, and document shipments</li><li>Maintain control over document and parcel flow to and from the office</li></ul><p><b>General Administrative Coordination</b></p><ul><li>Coordinate shipping and receiving of documents and materials for the office</li><li>Support internal stakeholders with administrative requests routed through the Senior Legal Counsel</li><li>Assist with scheduling, coordination, and internal logistics as required</li><li>Contribute to process improvement and administrative efficiency within the office</li></ul><p><b>Qualifications & Experience</b></p><ul><li><b>3–5 years of experience</b> in an Office Manager, Executive Assistant, or senior administrative role</li><li>Prior experience in a <b>QSR, franchising, retail, or fast-paced corporate environment</b> is strongly preferred</li><li>Proven ability to manage confidential and sensitive information with discretion</li><li>Strong organizational and document management skills</li><li>Professional communication skills (written and verbal)</li><li>Comfortable working in an executive environment with shifting priorities</li><li>Proficiency in Microsoft Office (Word, Excel, Outlook) and standard office systems</li><li>Self-directed, proactive, and detail-driven</li></ul>