company name
Gotcare is a health tech company transforming how healthcare is delivered in the home for older adults and people living with disabilities. Our mission is to create a more inclusive and responsive in-home care model that is built for the way people want and expect today’s services to function.
Responsibilities:
- Support assigned patient caseload through day-to-day needs and inquiries
- Interact with patients, families, and case managers to support them as needed, maintain queue of requests, response time within 24h
- Contribute to documentation and marketing initiatives
- Participate in internal ideation sessions
- Log bugs with the Development team and see through to resolution
- Accurate data entry of information and metrics associated with caseload
- Attend weekly Operations meetings to report on caseload health and roadblocks
Qualifications:
- At least 2 years of experience with customer support
- Excellent interpersonal skills
- Exceptional oral and written communication skills
- Experience with content management systems required, experience with Salesforce an asset
- Proficient in MS PowerPoint, Excel and Word
- Strong attention to detail
- Excellent analytical skills to solve problems
- Some health, rehabilitation or personal support experience is an asset but not essential
- A background in social sciences is also relevant to the role
To apply, submit your resume and cover letter to support@gotcare.ca
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