Product Project Expert

Job Description

Challenger Motor Freight Inc. is an equal opportunity employer committed to creating a diverse and inclusive workplace. We strongly encourage applications from all qualified candidates, including women, members of visible minorities, persons with disabilities, and aboriginal peoples. If you require any accommodations at any stage of the recruitment process, please don’t hesitate to reach out to us at accessibility@challenger.com. We are dedicated to ensuring an accessible and supportive experience for every applicant.

Envision:

Working for a company dedicated to personal career growth and opportunity in moving the organization forward. Challenger Motor Freight Inc. is a Platinum Club Member in Canada’s 50 Best Managed Companies. Our success is directly attributed to our dedicated and talented team of professionals who work hard together with a common purpose – to keep us on the leading edge in safety, technology, and analysis.

It’s not by chance that Challenger is a leading North American freight transportation company. In 40 years, Challenger has grown from one person with a vision and a truck to an international transportation and supply chain management company.

We win as a team when we work as a team, and succeed when our employees succeed. We want people who are resilient, team-oriented, and driven because we are laser focused on meeting commitments to our People, Customer, and Profit. If you’re looking to work for a dynamic, fast-paced, progressive organization then apply with us.

We offer the following in our search for engaged employees looking to become part of a successful team:

A continuous learning environment that develops your individual career goals

A continuous improvement environment where all ideas are explored

Engaged coaches and mentors who will provide guidance but also allow autonomy

Team atmosphere

Competitive and comprehensive total rewards package including company paid group benefits and company sponsored retirement savings plan

Support of professional memberships and certifications

Standard office hours; Monday to Friday from approximately 8:00am to 5:00pm

The Opportunity:

As a Product Project Expert, you’ll work closely with business users to understand and analyze their needs related to current and future systems, products, and processes. In collaboration with end users and the development team, you’ll recommend and implement solutions, while also providing user training and ongoing support.

In addition, you’ll serve as the primary point of contact for managing corporate strategic projects, ensuring their successful delivery in alignment with PMO methodology and compliance standards. This role focuses on process improvement, problem-solving, and project management, requiring strong organizational skills, time management, and confidence in leading cross-functional teams. With a customer-centric approach, you’ll apply Design Thinking, Waterfall, and Agile methodologies to deliver high-quality solutions that enhance both the user experience and business outcomes.

Key Accountabilities:

Project Coordination – 70%

Support the entire lifecycle of specific projects, ranging from strategic planning initiatives to tactical activities.

Develop, manage and control project schedules by updating and communicating timelines with the working team.

Follow up on outstanding tasks, manage/mitigate risks in the project escalating issues if and when necessary.

Leveraging ‘Stage-Gate’ approach to projects where applicable.

Schedule meetings with internal groups and external vendors as needed.

Facilitate meetings, document the minutes of the discussion, communicate in a timely manner, and follow up on actions for completeness prior to the next meeting.

Assist in establishing a Project Charter for the specified project, defining the project's goals, objectives, risks, assumptions, staffing levels, roles and responsibilities, work breakdown structure, milestones, and deliverables.

Document project requirements and scope, project resources, and monitor the efforts of project team members.

Efficient delivery of project deliverables, effective quality control, clear communication of expectations to stakeholders and upward reporting to senior management.

Conduct project postmortems to identify areas for improvement; make recommendations based on findings.

Closely monitor the efforts and billing of third-party workers such as consultants, contractors, and other specialists.

Conduct cost-benefit analyses, risk analyses, and ROI calculations to determine project feasibility.

Promote and use the Software Requirement Specification (SRS) for relevant projects.

Perform other duties as required

Product Solutions Development (30% of weekly time)

Conduct interviews with business users to understand their situation and potential needs

Analyze user feedback to define the problem that needs to be solved

Create ideas to solve the identified problems and solicit user feedback on potential solutions

Based on user feedback create solutions that can be tested with the end user until a user and business approved solution is created

Act as the primary contact between business end users and product developers

Investigate IT errors in consultation with programmers to test modifications and develop solutions prior to moving to production

Partner with IT peers and team to provide training and assistance to business users including helping them understand the who, what, where, why, how and when functions and/or systems are not performing as expected

Coordinate with project managers and change management teams on a variety of corporate projects that require IT solutions

Develop and maintain process documentation for new system or product implementations

Provide application support for business end users (including TMW)

Continuous innovation and skill development

Continuous learning by self-training and increasing the digital analytics IQ enhancements for the organization in the following areas:

Process Mining/ Process Mapping

Project management

Change management.

SQL & Data Management

Process Standardization

Six Sigma Practices

Perform other duties as required

What You Need To Be Successful In This Role:

University or Community College education in Tech relevant major

1-2 years of related experience (including experience in an analytical or process-oriented position, or experience in a technical helpdesk position)

ERP implementation experience is an asset

SQL database querying and configuration is an asset

Project Management Professional (PMP) and/or Disciplined Agile Scrum Certification may be advantageous

Transportation experience / knowledge or a strong interest in network / capacity optimization may be beneficial.

Scrum master experience may be advantageous

Advanced Microsoft Office skills, in-depth knowledge of Excel required.

Knowledge of Smartsheet required.

Required Skills:

Time management skills: ability to prioritize and comfortable handling competing priorities.

Strong attention to detail.

Strong interpersonal and learning skills

Able to be resourceful and seek out answers via learning forums and Google

Highly developed written and verbal communication skills, with the potential interest to prepare and deliver presentations

Ability to apply critical thinking and problem solving

Ability to translate client requirements or Use cases to actual working solutions

How To Apply:

If you are looking to join a premier transportation company, and become an integral part of results oriented team who constantly challenge themselves to Go The Distance for our customers and for each other, the role of Product Project Expert may be right for you.

No phone calls, please. We thank all applicants; however, only those selected for an interview will be contacted. By submitting your resume, you consent Challenger Motor Freight Inc. to share this information within its divisions in order to identify other employment opportunities that you may be suitable for.