Project Manager - Dynamics CRM

Job Description

<p><b>Organizational Description:</b></p><p><br></p><p>About Cambay Solutions: Cambay is a Microsoft Partner IT firm delivering the Microsoft Three Cloud Strategy; Microsoft 365, Microsoft Dynamics 365, Microsoft Azure by providing Managed Delivery, Infrastructure, Engineering & Workforce global High-Performance services around the Microsoft stack to provide innovative transformative customer experience programs to achieve business outcomes, goals & objectives!</p><p>At Cambay Solutions LLC, everything we do, every day adds fuel to exceptional digital customer experience. We do this by utilizing our technology expertise to enable our clients to deliver an exceptional experience to their customers.</p><p><br></p><p><b>Job Summary</b></p><p>We are seeking an experienced <b>Project Manager </b>with strong <b>CRM delivery</b> experience to lead and manage enterprise CRM implementations. The ideal candidate will have hands-on experience managing end-to-end CRM projects, coordinating cross-functional teams, and ensuring successful delivery within scope, time, and budget. Experience with <b>Microsoft Dynamics 365 (D365) Finance & Supply Chain Management (F&SCM)</b> is a strong plus.</p><p><br></p><p><b>Key Responsibilities</b></p><p>• Lead and manage CRM implementation and enhancement projects from initiation to closure.</p><p>• Define project scope, goals, deliverables, timelines, and resource plans.</p><p>• Act as the primary point of contact for stakeholders, clients, and delivery teams.</p><p>• Manage project schedules, risks, dependencies, and budgets.</p><p>• Ensure adherence to project management best practices (Agile / Waterfall / Hybrid).</p><p>• Coordinate with business users, functional consultants, technical teams, and third-party vendors.</p><p>• Track project progress and provide regular status reports to leadership.</p><p>• Manage change requests, issue resolution, and escalation effectively.</p><p>• Ensure quality assurance, user acceptance testing (UAT), and successful go-live support.</p><p>• Support post-implementation stabilization and handover to support teams.</p><p><br></p><p><b>Required Skills & Qualifications</b></p><p>• Proven experience as a Project Manager in CRM implementations.</p><p>• Strong understanding of CRM platforms (Sales, Service, Marketing modules).</p><p>• Solid knowledge of project management methodologies (Agile, Scrum, Waterfall).</p><p>• Excellent stakeholder management and communication skills.</p><p>• Experience managing distributed and cross-functional teams.</p><p>• Strong risk management, planning, and problem-solving skills.</p><p>• Proficiency with project management tools (JIRA, MS Project, Azure DevOps, etc.).</p><p><br></p><p><b>Good to Have / Preferred Skills</b></p><p>• Experience with Microsoft Dynamics 365 Finance & Supply Chain Management (F&SCM).</p><p>• Exposure to Microsoft Dynamics 365 ecosystem (Power Platform, Power BI, Azure).</p><p>• Prior experience managing ERP + CRM integrated programs.</p><p>• PMP, PRINCE2, Agile, or Scrum certification.</p><p>• Experience working with global clients and multi-geo delivery teams.</p>