Racket Club Site Manager

Site Manager

Job Title: Site Manager

Company: Fairgrounds Racket Club

Location:

• Kingston: 945 Gardiners Rd, Kingston, ON
• Hamilton: 1275 Barton St E, Hamilton, ON
• Ottawa: 2065A Robertson Rd, Ottawa, ON
• Whitby: 378 Taunton Rd E, Whitby, ON
• Red Deer: Bower Place Mall, Molly Banister Drive, Red Deer, AB
• North Vancouver: Capilano Mall, Marine Drive, North Vancouver, BC

Job Type: Full-time

About the Role: Site Manager

Fairgrounds is looking for a dynamic, organized, and people-driven Site Manager to lead operations at one of our growing club locations. In this role, you’ll be responsible for delivering a best-in-class member experience, managing day-to-day site operations, leading a high-performing team, and overseeing all aspects of the site’s programming, scheduling, and financial performance.

If you thrive in a leadership role, have a passion for racket sports (especially pickleball!), and enjoy creating welcoming, community-driven spaces, we want you on our team.

Key Responsibilities

Leadership & Staff Management

• Train, supervise, and schedule all site staff
• Foster a positive, inclusive, and collaborative team culture
• Conduct regular performance check-ins and provide ongoing coaching and feedback
• Maintain clear internal communication and ensure staff alignment with Fairgrounds’ service standards

Site Operations

• Own and manage day-to-day site operations to ensure a clean, safe, and organized facility
• Become a membership expert taking a membership sales approach to optimize club revenue and operations
• Execute daily walk-throughs and proactively address any site issues or operational gaps
• Implement and refine operational processes to improve efficiency and member satisfaction
• Act as the primary on-site contact for escalations and incident management
• Become the liaison for selected club ambassadors

Programming & Scheduling

• Input and oversee court schedules and programming (e.g., open play, round robins, clinics)
• Ensure programs align with member needs and brand goals
• Monitor participation and gather feedback to continually improve programming

Business & Financial Oversight

• Manage the location’s P&L, meet performance targets, and track KPIs
• Process payroll accurately and on time
• Support retail sales through effective inventory management and team coaching
• Ensure all transactions are processed accurately via POS systems

Member & Community Engagement

• Act as the face of Fairgrounds at your location
• Build relationships with members and local community groups
• Address member concerns with professionalism and care
• Track and analyze member satisfaction data to guide service improvements

Qualifications

• Minimum 2-3 years of experience in a management or supervisory role
• Experience in hospitality, fitness, sport, or recreation environments is preferred
• Proven ability to lead, motivate, and develop a team
• Strong organizational and problem-solving skills
• Financial acumen and comfort managing budgets and payroll
• Familiarity with scheduling, POS, or facility management software
• Passion for customer service and community-building
• Interest or experience in racket sports (pickleball, padel, tennis, etc.)
• Availability to work flexible hours, including mornings, evenings, weekends, and holidays

Schedule

• 40 hours a week on-site
• Includes morning, evening, and weekend availability

Compensation

• TBD commensurate with experience

Target Start Date

• July-September 2025

How to Apply

If you’re a strong leader with a passion for people and sport, we want to hear from you!

Please submit:

• Your resume
• A brief cover letter explaining your interest and relevant experience
• Your preferred location
• Your availability and any scheduling limitations

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