Kelly Services (Canada), Ltd.
Kelly has partnered with one of Canada’s top 5 banks to recruit for a Operations Officer (Deal Release Officer) contractor in Mississagua.
Job ID: 55452
Job Title: Operations Officer II (Deal Release Officer)
Duration: Jul. 7/25 to Jul. 6/26
Hours: Mon-Fri, 7am to 8pm variable shifts in between those hours – Candidates need to be flexible to adapt to changing hours/shifts
Pay Rate Range: $21.00 – $23.50/hour
Locations: Hybrid, onsite twice a week – Mississauga ON, L4W 5P3
Job Description:
Provide a broad range of operational support and performs general to specialized transactions and/or other processing activities for own Operations and Business Services function. May contribute to analysis/reporting on critical projects or special initiatives that strengthen our operating model/processes and elevate service quality.
CUSTOMER:
Execute transactions accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained
Identify opportunities to improve service delivery
Support partners with incoming transactions, validating information as needed to perform adjustments within authority levels
Interact with partners by responding to requests in an effective and timely manner
SHAREHOLDER:
Prioritize and manage own workload to meet Service Level Agreement (SLA) requirements for service and productivity
Understand internal and industry regulations and trends, remain informed of emerging issues and apply appropriate due diligence in adherence with operating policies/procedures
Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
Support the timely and accurate completion of business processes
Actively review internal processes/activities and provide ideas for process improvement
Investigate and escalate non-standard or high-risk activities as appropriate
Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g.
Anti-Money Laundering, Business Continuity Management)
MUST HAVE:
Operations experience
Documentation review experience
Real estate sector experience
Data entry experience
Experience working with internal partners
NICE TO HAVE:
Sales background
Bilingual – French
EDUCATION:
Undergrade degree preferred
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