Hotel X Toronto
Job Description
Guerlain, a French perfume, cosmetics and skincare house, which is among the oldest in the world, is a perfect compliment to the hotel’s passion for a balanced lifestyle.
Guerlain Spa offers an exclusive menu of personalized treatments focusing on beauty and wellbeing while using signature products for facials, massages, and body treatments.
The Guerlain Spa offers ten treatment rooms with gorgeous pre-and-post stay relaxation areas with spectacular views overlooking Lake Ontario – providing guests with a luxurious and relaxing retreat.
ROLE
Be an Ambassador for the GUERLAIN brand, its history, values and know-how
Be a Massage Therapist (Registered) at the 1st Canadian GUERLAIN SPA
CONTRIBUTIONS & MAIN RESPONSIBILITIES
Be a brand ambassador
Embody the brand’s history and values and share your enthusiasm with customers
Represent Guerlain’s massage therapy treatment’s know-how, demonstrating a high level of professionalism
Provide a unique treatment experience enhanced with outstanding service
Create an extraordinary treatment experience for each one of our customers by performing the GUERLAIN SPA rituals
Ensure you are always completely familiar with Guerlain’s protocols, products, services/rituals, and DNA
Be an “aesthetic virtuoso”: offer customers pioneering and highly technical treatment and massage methods and techniques
Customize the treatments with an in-depth diagnosis
Build a lasting relationship with customers, secure their loyalty
Broad competences as a Massage Therapist
Ensure that the welcome ritual is followed precisely, that the cabin is prepared, and that the diagnosis, treatment, service rituals and customer follow-up are all performed perfectly.
Ensure professional massages are provided with a variety of techniques including but not limited to: Swedish, deep tissue, aromatherapy, warm stone, sports massage, reflexology, acupressure, and lymph drainage.
Ensure that you have perfect knowledge of the tools used for diagnosis (knowledge of the skin, muscles, aging process, global approach to beauty and well-being etc.)
Achieve sales and rebooking objectives
ATTITUDE & SKILLS
Attitude
Team spirit
Excellent presentation
Sense of observation and a listening ear
Good diction, instinctive sense of politeness
Excellent interpersonal skills, empathy
An active mind, enthusiasm, and curiosity
Highly independent and reactive
Good analytical skills, pragmatic, solution-driven
Sensitive to the world of beauty and luxury, a refined eye for detail and elegance
Flexible shift availability including evenings, weekends and holidays. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
In addition, attendance at all scheduled training sessions and meetings is required.
Skills
Excellent and varied technical skills (face & body)
Coaching skills
Good sales skills
Good level of English
EXPERIENCE
Must be licensed in Ontario with CMTO
At least 3 years of experience working in the world of luxury and Massage
Knowledge and mastery of at least 3 different massage techniques from around the world
Computer literate (Word)
Expected start date: ASAP
Salary: $50 – $65 per hour (base & commissions) plus gratuities
Hotel X Toronto is committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment and selection process.
We thank all applicants; however, only those selected for an interview will be contacted.
Behaviors
Preferred
Functional Expert: Considered a thought leader on a subject
Enthusiastic: Shows intense and eager enjoyment and interest
Team Player: Works well as a member of a group
Dedicated: Devoted to a task or purpose with loyalty or integrity
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