Rental Technician

Job Description

<h3>Job Description</h3><p>Job Description<p>Salary: $44,000 - $48,000 per year<br /><p>Job Description</p><p><br><br></p><p>The Rental Technician is responsible for rental equipment within the local inventory and will be a reliable technician resource for external and internal customers. The Rental Technician will also provide top-notch customer service with a positive attitude.</p><p><br /></p><p>Principal Accountabilities:</p><ul><li>Purpose & Values: Live and demonstrate the companys purpose and values, which<br />are anchored around delivering an excellent customer experience with integrity,<br />respect, and continuous improvement while fulfilling your potential.</li><li>Work safely and in alignment with all health and safety regulations.</li><li>Be knowledgeable about all rental units and their application. (Internal training will<br />be provided.)<br /></li><li>Prepare, maintain, and calibrate units as needed.<br /></li><li>Secure and fulfill orders, which include collecting the rental agreement, preparing<br />the rental unit for shipping.<br /></li><li>Support other offices during peak periods and during vacation and sick coverage.<br /></li><li>Full participation in annual warehouse inventory and unit fleet counts.<br /></li><li>Support to the Service dept as directed by management.<br /></li><li>Support the warehouse during peak periods and/or manpower shortages.<br /></li><li>Perform additional duties as assigned to support the team and organizational goals</li></ul><p><br /></p><p>Support <span >Accountabilities/Functions</span></p><ul><li>Respond promptly to customer communications<br /></li><li>Processing rental invoices.<br /></li><li>Quote rates, deliveries, and terms to all customers and schedule timely follow-up.<br /></li><li>Qualify opportunities and source the best rental item for the customers application.<br /></li><li>Attend to A/R and A/P activities associated with Service & Rental business.</li></ul><p><br /></p><p>Requirements and Skills</p><ul><li>Post-secondary education in a related Science discipline would be a definite advantage.</li><li>Working knowledge of CRM tools and applications<br /></li><li>Proven experience in rental environments with success in matching customer requirements to a broad array of products.</li><li>Working knowledge of rental fleet management and operations is an asset.<br /></li><li>Possess proven analytical/problem-solving solutions for the customer and the company.<br /></li><li>Hands on technical and troubleshooting skills<br /></li><li>Ability to work with hand and power tools<br /></li><li>Must be organized with good time management skills.<br /></li><li>Computer proficiency in Windows and Microsoft applications.<br /></li><li>Must present and communicate in a professional manner.<br /></li><li>Excellent verbal and written communication skills in English. .<br /></li><li>Must be self-motivated and able to work independently and in a team environment to<br />meet or exceed goals.<br /></li><li>A positive attitude is essential.</li></ul><p><br><br></p><p>Key Working Relationships</p><ul><li>Collaboration with colleagues is essential to ensure customer requirements are met,<br />and equipment is available when needed. Work closely within the team to fulfill<br />customer orders.<br /></li><li>Coordinate with the service and warehouse team to ensure timely customer<br />equipment delivery, installation, and maintenance</li></ul><p><br /></p><p>Support Working Relationships</p><ul><li>Building and maintaining solid relationships with customers renting equipment or<br />services from your company is crucial. This involves understanding their needs,<br />providing excellent service, and addressing concerns or issues.<br /></li><li>Coordinating billing, invoicing, and payment processes often involves interaction with<br />the finance and accounting departments. This ensures accurate and timely financial<br />transactions related to rentals.</li></ul><p><br /></p><p>Job Types: Full-time, Permanent</p><p><br /></p><p>Benefits:</p><ul><li>Company events</li><li>Dental care</li><li>Employee assistance program</li><li>Extended health care</li><li>Life insurance</li><li>On-site parking</li><li>Paid time off (Personal Days and Vacation Days)</li><li>RRSP match</li><li>Tuition reimbursement</li><li>Vision care</li></ul><p><br /></p></p></p>