RQ10138 - Systems Analyst - Senior

Job Description

<p><b>Deliverables:</b><br></p><ul><li>Providing highly specialized senior technical expertise in the development and implementation of Telephony Technology Replacement and processes including assess & document current stakes, and preparing remediation plan and technology impacts for followings at ambulance dispatch sites<br></li><li>Avaya Aura and softphone front end<br></li><li>PBX, Analog Trunking<br></li><li>Automatic Call Distribution<br></li><li>Voice Over IP (VOIP)<br></li><li>Data Networks<br></li><li>Session Initiation Protocol<br></li><li>Session Border Controller (SBC)<br></li><li>Servers (Linux, Windows, AD, VM's)<br></li><li>Providing highly specialized senior technical expertise in complex telephony technology related analysis and design, including adherence to any safety standards.<br></li><li>Knowledge of Avaya Core/Enterprise Survivable Server (ESS) failover Configuration (R10 Specific)<br></li><li>Knowledgeable in using Avaya ESS clusters/Server Role Configuration (OVA type and Virtual Machine Role - R10)<br></li><li>Skillset using Avaya Communication Manager<br></li><li>Collaborate with architects, analysts, and development team to configure and integrate components and third-party products, tools and solutions with the Avaya technology.<br></li><li>Perform analysis, design, configuration, and implementation support for our platform<br></li><li>Troubleshoot any arising platform issues and drive exploration of options, recommending solutions and / or preparing discussion for escalation.<br></li><li>Extensive experience with issues management. (identification, pre-emption, mitigation, resolution)<br></li><li>Develop required technical and test documentation and Document all results in appropriate repositories.<br></li><li>Assist with development and running of unit tests, end-to-end flow tests, and cross browser testing<br></li><li>Support development coding best practices, standards and frameworks for implementation by junior team members.<br></li><li>Lead solution design and implementation of the monitoring solution for telephony.<br></li><li>Work with new network project to coordinate telephony implementation readiness.<br></li>
<br><br><h3>Requirements</h3><p><b>Experience and Skill Set Requirements:</b><br></p><p><b>Must Haves:</b><br></p><li>Familiarity with SQL, Linux ,Windows 2016/19 server edition, encryptions TLS, SRTP , subnets, vlans, trusted/untrusted zones, DNS, VM(virtual Machines, hyper converge(HCI), IP, active directory (AD), NTP, VPN, remote desktop, PBX, PSTN<br></li><p><b>Skill Set Requirements:</b><br></p><p><b>Project Management Skills:</b><br></p><li>Experience with gathering and developing requirements in order to create and maintain a detailed project schedule and/or integrated plan<br></li><li>Project Management experience (as appropriate to the specified experience and level) and use of Project Management software (as appropriate to the specified experience level).<br></li><li>Experience in the development and implementation of project management processes, plans, and communication tools.<br></li><li>An experienced individual with a proven track record for meeting strict deadlines and supporting cross-functional teams to ensure work on tasks/milestones remains within time and cost constraints.<br></li><li>Knowledge of OPS Integrated Project Management Framework and Methodology<br></li><li>Experience in managing a vendor compromised of multiple organizations and managing multi-million-dollar initiatives<br></li><p><b>Technical Skills:</b><br></p><li>Demonstrated experience with Telephone Implementations (experience implementing Avaya Aura and softphone front end)<br></li><li>Avaya R10: experience with deployment<br></li><li>Demonstrated experience with planning and implementing telephony services and replacing telephony systems in Public Safety environment<br></li><li>Demonstrated knowledge in VOIP deployments, data networks, SIP, Session border controller (SBC)<br></li><li>Demonstrated experience with implementing Telephony in a Contact centre environment, knowledge of future NG911 technical requirements such as encryption, security etc<br></li><li>Demonstrated experience with back end integration<br></li><li>Demonstrated experience on leading a project including technical vendor management, issues management, integration across the multiple vendor solutions such as voice recording (Eventide loggers), Computer Aided Dispatch tools<br></li><li>Knowledge of Avaya Aura System session manger, communication manger, gateways, Komutel, Dell servers, web servers, and some legacy technology, for example PBX, analog trunking<br></li><li>Nice to have:<br></li><li>Experience with Avaya contact centre Environment i.e ACD, CMS (call Management system), agent Id, expert agent selection, split skill, vector-VDN, skill, hunt group<br></li><li>Familiarity with SQL, Linux ,Windows 2016/19  server edition, encryptions TLS, SRTP , subnets, vlans, trusted/untrusted zones, DNS, VM(virtual Machines, hyper converge(HCI), IP, active directory (AD), NTP, VPN, remote desktop, PBX, PSTN<br></li><li>Knowledge of PSAP, CAD(computer aided device) Canadian Next Generation 911,ESINet, E911<br></li><p><b>Communications/Soft Skills:</b><br></p><li>Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills, including issues management<br></li><li>Demonstrated experience preparing and distributing project updates, progress reports to project stakeholder while managing expectations pertaining to scope and timeline constraints.<br></li><li>Demonstrated experience communicating across many functional areas (matrix organization) to actively engage project stakeholders and manage client expectations with diverse interests, technical and non- technical backgrounds using the appropriate level of political acuity and messaging for the audience<br></li><li>Demonstrated experience identifying and acquiring a mix of skilled technical resources necessary to complete project assignments/deliverables, including clarifying roles and responsibilities<br></li>
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