Salesforce Change Manager

Job Title: Salesforce Change Manager

Location: Toronto, Canada (On-site as required)

Duration: 6+ months

About the Role:

We are seeking an experienced Salesforce Change Management Specialist to support the

implementation of Salesforce Health Cloud within the healthcare and home health sectors.

The successful candidate will work closely with the Organizational Change Manager at

Spectrum and play a critical role in ensuring a smooth transition and successful adoption of

the new system.

Job Overview:

We are seeking a highly skilled Salesforce Health Cloud Specialist with over 5 years of

experience to support a major implementation project in collaboration with the

Organizational Change Manager at Spectrum.

This full-time role is based in Canada and will

play a pivotal part in ensuring the successful adoption of Salesforce Health Cloud across

healthcare and home health teams.

Key Responsibilities:

• Collaborate closely with the Organizational Change Manager to support

implementation efforts.

• Lead and conduct end-user training sessions for nurses, Personal Support Workers

(PSWs), and care coordinators.

• Drive user adoption through well-designed change management strategies tailored to

healthcare professionals.

• Guide frontline staff through the transition from legacy systems to Salesforce Health

Cloud.

• Leverage a deep understanding of nursing workflows, care coordination, and PSW

responsibilities to ensure a smooth implementation process.

• Provide ongoing support and feedback to stakeholders to enhance user experience and

system efficiency.

Required Qualifications:

• 5+ years of professional experience in Salesforce, with at least 2 years focused on

Salesforce Health Cloud.

• Strong understanding of the healthcare and home health sectors.

• Preferable experience within the Canadian healthcare environment.

• Familiarity with workflows involving nurses, care coordinators, and PSWs.

• Proven experience in user training, change management, and system adoption

strategies.

• Excellent communication and interpersonal skills, with the ability to engage and

support diverse healthcare staff.

• Working knowledge of HIPAA regulations and healthcare data privacy best practices.

Preferred Qualifications:

• Prior experience working with Canadian healthcare regulations and compliance.

• Certification in Salesforce Health Cloud or related Salesforce credentials.

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