Service Advisor

Job Description

<h3>Job Description</h3><p>Job Description<p><p>We are seeking our next great team member to join our Service Department as an Automotive Service Advisor. </p><p>You are the liaison between the customer and automobile service technicians. You will work with customers to determine problems with a vehicle and provide technicians with accurate repair descriptions.</p><br /><p>Job Duties</p><ul><li>Listen to the customer’s description of vehicle symptoms to gather information on the nature of their vehicle’s mechanical problem</li><li>Create work orders, describing customer concerns to help technicians diagnose what repairs are needed</li><li>Maintain customer rapport by explaining estimates and expected return of vehicle</li><li>Obtain the customer’s approval for estimates and answer questions and address concerns the customer may have </li><li>Provide accurate quotes to customers and follow their repair orders throughout the day to keep the customer informed of the status of their vehicle repair </li></ul><p>Ideal Requirements</p><ul><li>Previous automotive service or sales experience is preferred</li><li>Exceptional customer service skills and a customer centric approach to service</li><li>Ability to develop relationships to ensure customer loyalty</li><li>Superior communication skills including the ability to listen and understand customer needs</li><li>Strong teamwork skills and the ability to thrive in a collaborative environment</li><li>Proven time management and organizational skills with the ability to manage multiple demands</li><li>High attention to detail and comfort in using technology for most day-to-day functions</li><li>Valid Driver&#39;s License</li></ul><p>Who we are and what to expect:</p><p></p><ul><li>Competitive compensation plan and industry leading benefits<p></p></li><li>Opportunity for advancement within the organization via training and continuous improvement<br /></li><li>Support from management and other team members to help you succeed.<p></p></li><li>A family atmosphere where you are valued and recognized for your contributions<p></p></li><li>Groupwide employee pricing perks and travel rewards </li></ul><p>Go to our website to see more about our company and the many reasons why you will want to work for us!</p><p></p><p>We do thank all applicants in advance, but only those selected for an interview will be contacted. Thank you for your interest!</p><p></p><br /></p></p>