Support Trainee – CRM

Job Description

<p>We are looking for a<br>Support Trainee<br>to join our support team and assist with<br>CRM-related queries, system troubleshooting, and internal support tasks<br>. You will receive<br>structured training<br>to build expertise in CRM systems, technical support, and business processes, with the opportunity to transition into a full-time position based on performance.</p><p>Key Responsibilities</p><ul><li>Handle CRM and internal support queries via email, chat, or call</li><li>Troubleshoot basic technical and system-related issues</li><li>Escalate complex issues to senior team members</li><li>Maintain accurate documentation of tickets and processes</li><li>Collaborate with internal teams to ensure smooth operations</li><li>Actively participate in training and implement learnings in daily work</li></ul><p>What we're looking for</p><ul><li>Strong willingness to learn and adapt</li><li>Good verbal and written communication skills</li><li>Basic computer and technical aptitude</li><li>Customer-focused mindset and problem-solving attitude</li><li>Prior experience with CRM or support is a plus, but not mandatory</li></ul><p>What we offer</p><ul><li>Structured hands-on training on CRM and support processes</li><li>Mentorship and guidance from experienced professionals</li><li><em>Opportunity to convert to a full-time Support Specialist role</em></li><li>Exposure to real-world business operations and international clients</li><li>Collaborative and supportive work culture</li></ul>