Technical Project Manager

Job Description

The Technical Project Manager at BlueRock TMS is responsible for leading the successful delivery of TMS (Transportation Management System) implementation projects through manager and analyst duties. This role involves coordinating cross-functional teams, including Technical Business Analysts, Dev-Ops, Middleware, and Customer Success, to ensure projects are completed on time, within scope, and to the highest quality standards. The Project Manager will also play a key role in driving the adoption of product-driven methodologies, API standardisation, and best practice templates, ensuring that customers achieve optimal results from their BlueRock TMS deployment.

Job requirements

Key Responsibilities

Project Planning & Execution:

• Lead the end-to-end project management of BlueRock TMS implementation projects, from initiation through delivery.
• Develop detailed project plans, including timelines, milestones, resource allocation, and risk management strategies.
• Ensure on-time milestone compliance and full project delivery within budget, meeting or exceeding customer expectations.

Lead Analyst Duties

• Support the project as one of the lead business analysts.
• Manage requirement collection sessions and ensure timely and clear updates into Jira for Project and Product team.
• Conduct testing and analysis in order to drive Change requests and product changes.

Team Leadership & Collaboration:

• Coordinate and manage cross-functional project teams, including Technical Business Analysts, Middleware specialists, and other key stakeholders.
• Collaborate closely with the Technical Business Analyst to design, implement, test, and deploy BlueRock TMS, ensuring alignment with customer needs and product best practices.
• Work with the Middleware team to onboard Logistics Service Providers and integrate third-party systems such as WMS, ERP, Visibility Providers, and Customs Solutions.

Customer Engagement:

• Serve as the primary point of contact for customers during the project lifecycle, ensuring clear communication and effective expectations management.
• Lead project kick-off meetings, requirement-gathering sessions, and post-implementation reviews to ensure customer satisfaction and continuous improvement.
• Conduct regular status meetings and update customers and internal stakeholders on project progress, risks, and issues.

Quality Assurance & Best Practices:

• Ensure all projects adhere to BlueRock TMS’s quality standards, including using best practice templates and product-driven methodologies.
• Oversee & support the testing and validation of TMS deployments, working with the Technical Business Analyst to ensure all solutions meet customer requirements.
• Drive the adoption of standardized processes and tools to enhance project delivery efficiency and consistency.

API Utilization & Integration:

• Lead efforts to standardize and optimize API connections between BlueRock TMS and third-party systems, ensuring seamless integration and data flow.
• Work with the Technical Business Analyst to promote the effective use of APIs by customers and partners, driving greater adoption and value from the TMS platform.
• Manage technical dependencies and integration points to minimize risks and ensure successful project outcomes.

Risk Management & Problem Resolution:

• Proactively identify and manage project risks, developing mitigation strategies to address potential issues before they impact project delivery.
• Resolve conflicts and obstacles during the project lifecycle, ensuring that teams remain focused and aligned with project goals.
• Escalate critical issues to senior management as needed, with recommendations for resolution.

Billing & Financial Management:

• Manage the financial aspects of projects, ensuring that all work is billed according to the standard Time and Materials (T+M) billing model.
• Ensure accurate and timely reporting of project hours, achievements, and other billable activities to facilitate invoicing.
• Collaborate with the finance team to send invoices and track payments, ensuring that projects remain financially healthy and within budget.

Reporting & Documentation:

• Prepare and present regular project status reports to senior management, highlighting key achievements, challenges, and areas for improvement.
• Maintain comprehensive project documentation, including project plans, meeting minutes, risk logs, and post-implementation reports.
• Contribute to continuously improving project management processes, tools, and templates.

Success Metrics

• On-time delivery of TMS implementation projects within scope and budget.
• Compliance with project milestones and financial targets.
• Accurate and timely invoicing and financial reporting.
• Customer satisfaction and success rates post-implementation.
• Adoption of best practice templates and product-driven methodologies across projects.
• Continuous improvement of project management processes and tools.

Qualifications

• Educational Background:
• Bachelor’s degree in Project Management, Business Administration, Information Systems, or a related field is preferred.
• PMP, PRINCE2, or similar project management certification is a plus.

Professional Experience:

• Minimum of 3 years of experience in project management, preferably within the SaaS or TMS industries.
• Proven track record of successfully delivering complex software implementation projects on time and within budget.
• Experience working in a product-driven environment, with a strong understanding of software development and integration best practices.

Skills and Competencies

• Technical Skills:
• Strong understanding of TMS platforms and their applications in various industries.
• Experience with API integration and standardization, particularly with systems such as WMS, ERP, Visibility Providers, and Customs Solutions.
• Proficiency in project management tools (e.g. Jira, Asana, Rocketlane) and methodologies (e.g., Agile, Waterfall).

• Soft Skills:
• Excellent leadership and team management skills, with the ability to motivate and guide cross-functional teams.
• Strong communication and interpersonal skills, with the ability to effectively manage customer relationships and stakeholder expectations.
• Exceptional problem-solving and decision-making abilities, focusing on delivering results in a fast-paced environment.

What We Offer

• A competitive salary and benefits package.
• A dynamic, global work environment in a fast-growing SaaS company.
• Opportunities for professional development and career growth.
• Flexibility in working arrangements.

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