New Value Solutions
New Value Solutions, a national IT consulting company is seeking a Help Desk resource able to assist with level 1, 2 and sometime level 3 support. You will be helping others to support approximately 100 to 150 tickets for Sales Force per month. This is a long term contract and full time hours.
Responsibilities:
- On-boarding, off-boarding and resolving access issues for internal and external users for a Sales Force customized manufacturing application
- Creating and providing assistance with report generation
- Resolving email template problems, alert malfunctions, and deliverability questions
- Log review debugging to resolve data discrepancies
- Set up and resolve API issues with third vendor party partners
- Building minor enhancements to customized Salesforce manufacturing application
- Re-allocate Sales Leads from one store to another. (Moving records and access)
- On-boarding, off-boarding, including Active Directory, and other internal applications
- Triage, including assigning priorities, to help desk tickets
- Password resets
- Other related help desk duties
The successful candidate will have the following qualifications:
- Strong understanding of Salesforce support in a manufacturing environment
- 3-5 years of Help Desk support of Salesforce applications in a manufacturing environment
- Strong interpersonal skills
- Organized
- Familiar with Help Desk management tools (i.e., Service Now)
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