Technical Support Specialist

Job Description

<p><b>This is a fully Remote 3 Month Contract + Possibility of Extension</b></p><p><br></p><p><b>JOB DESCRIPTION</b></p><p>On a day to day, you will be agile, adaptive to change, and a quick learner. You work with your fellow EHC team members to provide technical support and expertise to our stores, GEC’s, Distribution Centres, and corporate employees. More than just solving incidents, you are empowered to find creative and innovative solutions, and collaborate with other experts in the EHC to ensure problems are resolved efficiently. You play an important role in identifying the needs of our employees and providing personalized support. If necessary, you’ll escalate complex issues and collaborate with team members with more specialized knowledge to resolve them – i.e. one of our Support Analysts.</p><p><br></p><p> <b>REQUIRED SKILLS AND EXPERIENCE</b></p><ul><li>Demonstrated Customer Service Experience within a technical environment</li><li>Experience w/ AD/Microsoft Technologies</li><li>Experience with IT software & hardware troubleshooting</li><li>Experience providing remote assistance (communicate effectively over the phone, email and in person)</li><li>Experience with Active Directory</li><li>Experience in a Ticketing environment or with ticketing systems ( strong preference for ServiceNow)</li><li>Friendly, upbeat, and optimistic with an interest or passion in tech, continuous learning, creative problem solving and collaboration</li></ul><p> </p><p><b>NICE TO HAVE SKILLS AND EXPERIENCE</b></p><ul><li>Background or education in a technical field is a plus</li><li>Experience with L1 Networking</li><li>Troubleshooting experience with Microsoft technologies / Zoom</li><li>Experience with ServiceNow</li><li>Experience troublehshooting POS systems</li></ul><p></p>