Technical Writer

Job Title- Technical Writer

Location- Toronto or Montreal (3 Days a week)

Duration- Contract Until Dec 31st, 2025

Roles and Responsibilities

• Develop, maintain and update comprehensive documentation for cybersecurity, IT and GRC practices. Gathering pertinent feedback from leads ensuring documentation is accurate, comprehensive and appropriate for its intended audience.
• Work closely with SME’s and stakeholders to collect information to create high-quality deliverables including process and procedure documentation, process workflows, policy & directive documentation, RACI’s, etc.
• Determine categories of information required to develop required deliverable. Work with SME’s to ask appropriate questions to solicit required information.
• Develop realistic plans and timelines for developing documentation that align with SME’s and program timelines. Manage deliverables to plan and escalate risks and issues to leadership for support.
• Conduct thorough analysis of existing processes and identify areas for improvement to enhance security and compliance.
• Apply principles of minimalism and leverage business language to ensure that process documentation is well understood by readers whose process and technical knowledge may range from limited to highly proficient.
• Standardize documentation types and support management of documents within central repository.
• Prepare detailed reports and presentations for senior management and stakeholders.
• Moderate the type of language to suit the purpose and audience.
• Proficiency in various documentation tools and formats.
• Experience with policy management and GRC tools.
• Ability to leverage AI tools, such as Microsoft Copilot, to enhance efficiency in document development.
• Ability to work independently and collaboratively in a fast-paced and dynamic environment.
• Ability to handle multiple initiatives and deadlines with attention to detail and quality.
• Ability to learn new technologies and tools quickly and adapt to changing requirements.
• Actively identify and make recommendations for improvement in the documentation and review procedure and process.
• Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience.
• Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation.
• Maintain a library of application documentation, cataloging it for internal and/or external use.

Candidate Requirements/Must Have Skills:

• 2-5 Years of Experience Required
• A bachelor’s degree in computer science, cybersecurity, technical writing, or related field, or equivalent work experience.
• Strong knowledge of cybersecurity frameworks and standards (e.g., NIST, ISO 27001).
• Proficiency in process documentation tools and software.
• Ability to work independently and as part of a team.
• Experience working within a knowledge management practice.
• Relevant experience defining business processes and controls around sensitive data and applications to ensure compliance with data protection regulations (e.g. PIPEDA, GDPR).
• Superior communication skills, (written and verbal), with a keen eye for detail and the ability to bridge the language between technology and business.
• Strong analytical and problem-solving skills.

Proven ability to quickly learn and understand complex topics.

• Previous experience writing documentation and procedural materials for multiple audiences.
• Self-motivated and capable of working with minimal supervision.
• Results-oriented with a proactive and methodical approach to problem solving.
• Able to multi-task and work under pressure against tight deadlines and changing priorities.
• Exceptional organization skills.

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