Crew Dispatcher - Customer Service

Job Description

<h3>Job Description</h3><p>Job Description<p><p>LOCATION: 75 Horner Ave., Unit 3, Toronto, ON, M8Z 4X5. <strong> <em>Intersection Gardiner / Islington</em></strong></p><p><strong>THIS IS "IN OFFICE" POSITION, NOT A REMOTE</strong>.</p><p><em><strong>EXCELLENT ENGLISH VERBAL and WRITTEN COMMUNICATION SKILLS IS A MUST.</strong></em></p><p><strong>New Line Plumbing Inc </strong> is a trusted plumbing company that specializes in providing top-notch plumbing services for high rise condo buildings. With years of experience in the industry, the company has developed a deep understanding of the unique challenges that come with plumbing in high rise buildings.</p><p><strong>Responsibilities:</strong></p><p>Receive Incoming Calls: Handle incoming calls from clients, gather and record detailed information about plumbing issues, and provide initial assistance or guidance.</p><p>Respond to Emails: Check and respond to emails promptly, addressing client inquiries, scheduling requests, and other communication effectively.</p><p>Create Jobs in Dispatch System: Enter job details accurately into our system, ensuring all relevant information is documented for scheduling, billing, and tracking purposes.</p><p>Schedule and Dispatch Jobs to Plumbers: Coordinate with plumbing technicians to schedule appointments based on availability, urgency, and job requirements.</p><p>Collaborate with Other Teams: Work closely with teams to ensure seamless communication and workflow coordination.</p><p>Manage Plumbing On-Call Schedule: Organize and maintain the on-call schedule for plumbing technicians, ensuring coverage for emergency situations.</p><p>Follow Up on Jobs Needing Quotes or Continuation / Completion: Monitor jobs that require quotes or ongoing work, follow up with clients, and provide updates as necessary.</p><p>Create Schedules for Larger Projects: Create schedules and timelines for bigger plumbing projects.</p><p>Familiarize Yourself with Building and Management: Gain knowledge about various building structures and management practices to better understand clients&#39; needs and provide informed solutions, establish rapport with building administrators.</p><p>Order Parts: Coordinate with suppliers to order necessary parts and materials for jobs.</p><p>Collect Worker Orders and Cross-Reference with Jobs in dispatch System: Gather worker orders, cross-reference with job requirements, and upload data to the system.</p><p>Coordinate with Building Management: Liaise with building management when scheduling jobs that require building shutdowns, ensuring smooth coordination and minimal disruption to building operations.</p><p>Provide Brief reports to management on work done during day / week.</p><p>Other office duties such a filing, record keeping, organizing</p><p><strong>Qualifications:</strong></p><p><strong>EXCELLENT English Language communications and courtesy on the phone</strong></p><p>Flexible with Hours: Willingness to work flexible hours, including evenings, and weekends if needed.</p><p>Problem-Solving Skills: Ability to think critically, solve problems efficiently, and make decisions under pressure.</p><p>Customer Service Oriented: Strong customer service skills with a focus on delivering exceptional experiences to clients.</p><p>Think Outside the Box: Ability to innovate, find creative solutions, and adapt to changing situations.</p><p>Reliable and Dedicated: Dependable and committed to performing tasks accurately and efficiently.</p><p>If you are a proactive individual with a strong work ethic, excellent problem-solving abilities, and a dedication to providing top-notch customer service, we encourage you to apply for the Dispatcher position at New Line Plumbing.</p></p>Company Description<p><span >www.newlineplumbing.ca</span><br/>Intersection Gardiner / Islington</p></p><h3>Company Description</h3><p>www.newlineplumbing.ca\r\nIntersection Gardiner / Islington</p>