Customer Service Representative (CSR)

Job Description

<h3>Job Description</h3><p>Job Description<p><p><strong><strong>Job Summary</strong></strong></p><p>We are seeking a motivated and customer-oriented Customer Service Representative to join our Call Center team at AM/PM. The primary responsibility of the Call Center Agent is to handle inbound and outbound calls, providing excellent customer service and support. The ideal candidate will have strong communication skills, a pleasant demeanor, and the ability to efficiently resolve customer inquiries and issues.</p><p><strong><strong>Responsibilities:</strong></strong></p><ul><li>Answer incoming calls promptly and professionally, addressing customer inquiries, concerns, and complaints.</li><li>Make outbound calls to follow up on customer inquiries, verify information, or provide updates.</li><li>Provide accurate information to customers regarding products, services, pricing, and policies.</li><li>Assist customers with processing payments, and navigating our website or online platforms.</li><li>Escalate complex issues or unresolved complaints to the appropriate department or supervisor for further assistance.</li><li>Maintain detailed and accurate records of customer interactions, transactions, and resolutions in the company&#39;s database or CRM system.</li><li>Meet or exceed performance targets, including call handling metrics, customer satisfaction ratings, and sales quotas.</li><li>Collaborate with team members and other departments to improve processes, resolve issues, and enhance the overall customer experience.</li></ul><p><strong><strong>Requirements:</strong></strong></p><ul><li>High school diploma or equivalent; additional education or training in customer service or a related field is a plus.</li><li>Strong command of the English language</li><li>Previous experience in a customer service or call center role preferred but not required.</li><li>Excellent verbal and written communication skills, with the ability to articulate information clearly and professionally.</li><li>Flexibility to work varying shifts, including evenings, weekends, and holidays, as needed.</li><li>Fluency in French an asset</li></ul><p> </p></p>Company Description<p>AM/PM Service, established in 1987, is a premier POS solutions provider operating in United States and Canada. The company offers end-to-end services—including hardware, software, installation, and support—customized to meet each client’s needs. Through strategic partnerships with leading brands and a commitment to innovation, AM/PM Service delivers reliable, cutting-edge solutions to a diverse range of industries. With over three decades of experience, it remains a trusted partner for businesses seeking scalable and effective POS systems. AM/PM Service is also recognized as a great place to work—valuing its people, investing in professional growth, and offering meaningful career opportunities in a dynamic, technology-driven environment.</p></p><h3>Company Description</h3><p>AM/PM Service, established in 1987, is a premier POS solutions provider operating in United States and Canada. The company offers end-to-end services—including hardware, software, installation, and support—customized to meet each client’s needs. Through strategic partnerships with leading brands and a commitment to innovation, AM/PM Service delivers reliable, cutting-edge solutions to a diverse range of industries. With over three decades of experience, it remains a trusted partner for businesses seeking scalable and effective POS systems. AM/PM Service is also recognized as a great place to work—valuing its people, investing in professional growth, and offering meaningful career opportunities in a dynamic, technology-driven environment.</p>