Customer Service Representative

Job Description

<h3>Job Description</h3><p>Job Description<p>Salary: $45,000 to $52,000<br /><p>Customer Service Representative</p><p><br><br></p><p>Vortex Freight Systems is a third party logistics (TPL) company thatfocuses on delivering customized supply chain solutions for organizationswith operations in Canada, USA and Mexico.</p><p><br /></p><p>We are a modern, entrepreneurial organization that values people and service. As we continue to expand our operations and service offerings, we areexcitedto welcome a new member to our team, focused on building anddeveloping the best team in the industry.</p><p><br />Job Overview:</p><p><br />The Customer Service Representative is responsible for managing the daily operational flow between the Customer Service Team, Terminals, and the Operations Team.</p><p><br /></p><p>The primary objective is to ensure that any issuessuch as damages, delays, mixed freight, ordiscrepancies - are resolved promptly and effectively to maintain smooth internal operations. This enables the Customer Service Team to communicate accurate, timely updates to customers and maintain service excellence.</p><p><br />The role also includes ensuring that the expedite follow-up process ismaintained to reflect a high-quality service level for the customer. Theposition works closely with the Customer Service Manager, AccountManagers, and Pricing Specialists to deliver solutions efficiently anduphold service standards through daily tasks.</p><p><br><br></p><p>Key Responsibilities and Duties:</p><p><br /></p><ul><li>Monitor and follow up on each shipment for assigned customer accounts.</li><li>Maintain close communication with customers through empathetic andeffective updates.</li><li>Ensure all shipment issues and updates are accurately logged into the system.</li><li>Manage customer communications via email, phone, and WhatsApp to ensureongoing support and availability.</li><li>Support the Customer Service Team Leader in ensuring <span >departmentalprocesses</span> are consistently followed.</li><li>Adapt to and fulfill any special service requests from customers.</li><li>Participate in the onboarding and setup of new accounts, assisting the Customer Service Leader and Manager to ensure smooth implementation.</li><li>Foster a positive and collaborative work environment by encouraging teamwork within the Customer Service Team and across departments.</li></ul><p><br /></p><p>Skills and Qualifications:</p><ul><li>Minimum 1 year of experience in logistics.</li><li>Experience with direct consolidation is preferred.</li><li>Proficient in Excel and reporting tools.</li><li>Strong organizational skills and ability to prioritize.</li><li>Keen attention to detail.</li><li>Goal-oriented mindset with a focus on continuous improvement.</li></ul><p><br /></p><p>Personal Attributes:</p><ul><li>Accountable Takes ownership and responsibility for outcomes.</li><li>Organized Effectively manages daily tasks and follow-ups.</li><li>Strong communicator Clear and professional.</li><li>Team player Promotes collaboration and supports team development.</li><li>Detail-oriented Focused on accuracy and consistency.</li><li>Continuous improvement mindset Proactively seeks better ways to operate.</li><li>Committed Reliable in following through with responsibilities and tasks.</li></ul><p><br /></p><p>Benefits:</p><ul><li>Statutory benefits plus an annual productivity bonus.</li><li>Company Events</li></ul><p><br /></p><p>Growth Opportunities:</p><ul><li>Customer Service Team Leader</li><li>Leadership roles in related departments</li></ul><p><br /></p></p></p>