IT and Business Systems Specialist

Job Description

<p>Company Overview:</p><p>We are passionate about making simply the best cakes Our roots go back to the 1960s in Naples, Italy, where our family's passion for the art of baking and enjoying great food inspired us to create the bakery we have today. In 1986, La Rocca Bakery opened its doors in a suburb of Toronto, Canada. Today, the tradition of offering classic, memorable recipes lives on as we continue to innovate with new and exciting flavours. Our cakes are now available in thousands of grocery, food service, and fine food distributors across North America.</p><p>Role Purpose:</p><p>We are seeking a versatile IT & Business Systems Specialist to join our IT department. This role is ideal for an IT specialist with strong technical and business application expertise. The successful candidate will manage user roles and permissions, administer ERP systems, and support our Microsoft technology stack, including Azure and MS Power BI while ensuring smooth IT operations across the organization.</p><p>Reports to: Director of Systems and Technology</p><p>Vacancy Status: New Position</p><p>Responsibilities:<br><br>The following is not intended to be all-inclusive or restrictive; other duties may be assigned as necessary.</p><p>BUSINESS SYSTEMS:</p><ul><li><p>ERP System Management:</p></li><li><p>Administer and support ERP applications (configuration, troubleshooting, and user support).</p></li><li>Collaborate with business units to optimize ERP workflows and reporting.</li><li>MRP planning</li><li>BOMs and routings</li><li><p>Lot/batch tracking and expiry</p></li><li><p>Document processes (SOP's) and maintain the IT knowledge base.</p></li><li><p>Project & Process Improvement:</p></li><li><p>Participate in IT projects, including system implementations and migrations.</p></li><li>Identify opportunities for automation and efficiency improvements.</li></ul><p>IT SYSTEMS & SUPPORT:</p><ul><li><p>User & Role Administration:</p></li><li><p>Manage user accounts, roles, and permissions across business systems and IT platforms.</p></li><li><p>Ensure compliance with security policies and access control standards.</p></li><li><p>IT Operations & Support:</p></li><li><p>Provide technical support for hardware, software, and network issues.</p></li><li><p>Microsoft Platform & Cloud Services:</p></li><li><p>Maintain and support the Microsoft 365 environment (Exchange, Teams, SharePoint).</p></li><li>Manage Azure Active Directory, security groups, and cloud resources.</li><li>Assist with Power BI dashboards and data integration for business intelligence.</li></ul><p>Knowledge, Skills & Abilities:</p><ul><li>A high degree of proficiency with current versions of Microsoft Dynamics 365</li></ul><p>Business Central or MS Dynamics Navision.</p><ul><li><p>Degree or diploma in computer technology.</p></li><li><p>5+ years of experience working hands-on with Microsoft Dynamics 365 Business</p></li></ul><p>Central /MS Dynamics NAV.</p><ul><li>Hands-on experience supporting manufacturing or food production environment in</li></ul><p>the following areas:</p><ul><li>MRP planning</li><li>BOMs and routings</li><li><p>Lot/batch tracking and expiry</p></li><li><p>Having Business Central / NAV implementation experience and a comprehensive</p></li></ul><p>understanding of ERP applications are an asset.</p><ul><li>The ability to adapt to new and different computer programs and software to enable</li></ul><p>efficient data gathering and analysis.</p><ul><li>Understanding and experience with the Microsoft suite of applications, including but</li></ul><p>not limited to Azure, Microsoft 365, Microsoft 365 Admin Center, Power BI, and Power</p><p>Automate, is an asset.</p><ul><li><p>Detail-oriented, punctual, strong organizational and good communication skills.</p></li><li><p>The ability to work independently on multiple projects simultaneously under minimal</p></li></ul><p>supervision and shifting priorities, and maintaining confidentiality.</p><ul><li>Excellent project management & communication skills (verbal & written) required.</li></ul><p>People & Leadership Skills:</p><ul><li><p>Team Leadership:</p></li><li><p>Lead, mentor, and motivate a team of professionals to achieve project goals</p></li><li><p>Foster a collaborative and inclusive team environment that encourages innovation and continuous improvement.</p></li><li><p>Communication:</p></li><li><p>Communicate effectively with team members, stakeholders, and senior management to provide updates, share progress, and address challenges.</p></li><li><p>Translate complex technical concepts into clear, actionable insights for non-technical stakeholders.</p></li><li><p>Change Management:</p></li><li><p>Lead and manage change initiatives related to automation projects, ensuring smooth transitions and minimal disruption.</p></li><li>Support team members in adapting to new technologies and processes through effective change management strategies.</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: From $75,000.00 per year</p><p>Benefits:</p><ul><li>Dental care</li><li>Disability insurance</li><li>Extended health care</li><li>Life insurance</li><li>On-site parking</li><li>Vision care</li></ul><p>Work Location: In person</p>