Live Chat Specialist

Job Description

The Role:<br><p>As a Live Chat Specialist, you will be the first point of contact for our customers, providing real-time assistance and support through live chat. You will play a crucial role in enhancing customer satisfaction and ensuring a seamless experience.</p><ul><li>Respond to customer inquiries via live chat in a timely manner.</li><li>Assist customers with product information, troubleshooting, and order status.</li><li>Document customer interactions and feedback for continuous improvement.</li><li>Collaborate with team members to resolve complex issues.</li><li>Maintain a high level of product knowledge to provide accurate information.</li></ul><p>Team Structure: You will be part of a dedicated customer support team, working closely with other specialists and team leads.</p>Ideal Profile:<br><p>The ideal candidate will possess a blend of technical and interpersonal skills to effectively assist customers.</p><ul><li>Experience in customer service or support roles.</li><li>Technical skills: Live chat software, CRM systems.</li><li>Soft skills: Communication, Problem Solving, Empathy.</li><li>Education: High school diploma or equivalent; further education is a plus.</li></ul>What's on Offer:<br><p>We offer a competitive salary and benefits package, along with opportunities for professional growth and development.</p><ul><li>Salary/benefits: Competitive salary, health benefits.</li><li>Growth opportunities: Career advancement within the company.</li><li>Culture: Supportive and collaborative work environment.</li><li>Remote work: Flexible work options available.</li><li>Learning: Access to training and development resources.</li></ul>