Payment Services Representative (Bilingual French/English)

Job Description

<p><b>Payment Services Representative (Bilingual French/English)– $55,000– Remote, Canada</b></p><p><br></p><p><b>The Role</b></p><p>Are you confident handling customer conversations about payments and finding fair solutions that work for everyone? Do you enjoy staying organised, solving problems quickly and keeping accounts on track while delivering excellent service? If so, this opportunity could be exactly what you’re looking for.</p><p><br></p><p>Join a friendly, high-performing team where results are recognised, effort is rewarded, and you can work from home anywhere in Canada. As a <b>Payment Services Representative</b>, you’ll speak with customers, resolve outstanding balances and help them move forward with clear and realistic payment plans.</p><p><br></p><p>You will manage a portfolio of accounts and support customers with overdue payments. You’ll handle calls, update records and guide people through practical solutions. You’ll work standard PST business hours (until 5pm PST) and enjoy the flexibility of a fully remote set-up.</p><p><br></p><p>Ready to build your future as a <b>Payment Services Representative</b> in a role that offers flexibility, recognition and real growth? Apply today and let’s start the conversation.</p><p><br></p><p><b>Key Responsibilities:</b></p><ul><li>Review accounts daily or weekly to reduce delinquency</li><li>Make courteous and effective collection calls</li><li>Agree suitable payment arrangements with customers</li><li>Keep customer records accurate and up to date</li><li>Document all activity clearly in the system</li><li>Escalate complex cases when needed</li><li>Support asset seizure processes where required</li><li>Complete related administration and reporting</li></ul><p><br></p><p><b>The Company</b></p><p>Integrated Financial Technologies (IFT), part of the Travelers Financial Group, is one of Canada’s fastest growing outsourcing partners for lenders. We provide loan and lease servicing, customer support, collections, and default management.</p><p><br></p><p>We value teamwork, trust, and strong performance. People here are recognised for what they achieve and supported to grow their careers.</p><p><br></p><p><b>The Benefits</b></p><ul><li>100% remote working from anywhere in Canada</li><li>Permanent, full-time stability</li><li>Employer-paid medical, dental, vision and life cover</li><li>RRSP, TFSA and cash investment options with company matching</li><li>Supportive leadership and genuine career progression</li><li>Recognition programmes and performance rewards</li></ul><p><br></p><p><b>The Person:</b></p><p>You’ll likely bring:</p><p><br></p><ul><li>Fluency in French and English</li><li>2+ years’ experience in payment services or collections</li><li>Call centre or customer service background</li><li>Clear communication and confident negotiation skills</li><li>Good organization and attention to detail</li><li>Comfort using Microsoft Office</li><li>A calm, professional approach when handling sensitive situations</li></ul>