Senior Coordinator - Operations, People & Performance

Job Description

<h3>Job Description</h3><p>Job Description<p>Senior Coordinator – Operations, People & Performance<p><strong>Axis Therapy & Performance | Scarborough & Markham</strong></p><p><strong>Full-Time, In-Person Role. $50,000-$58,000 annual salary</strong></p>Role Overview<p>The Senior Coordinator is a multi-site leadership role responsible for front-desk operations, client experience, and team performance across our Scarborough and Markham clinics. This role exists to create <strong>consistency, accountability, and momentum</strong>—ensuring both locations operate at the same high Axis standard every day.</p><p>You’ll be hands-on, highly visible, and regularly on-site at both clinics. Acting as the connective tissue between Client Coordinators, Clinic Directors, and the Regional Coordinator, you’ll coach people, optimize systems, and drive performance where it matters most: <strong>clients, conversions, and team execution</strong>.</p><p>This is not a passive coordination role. It’s for someone who takes ownership, spots gaps quickly, and knows how to move people and numbers forward.</p><p></p>Core Responsibilities<p><strong>People Leadership & Coaching</strong></p><ul><li>Lead, coach, and hold Client Coordinators (and Lead Coordinators, where applicable) accountable to clear performance standards</li><li>Train teams on client communication, sales conversations, and service excellence</li><li>Provide real-time feedback, reinforcement, and corrective coaching to raise the bar consistently</li><li>Support Clinic Directors by reinforcing expectations and escalating issues with clarity and solutions</li></ul><p><strong>Client Experience & Sales Performance</strong></p><ul><li>Own the front-desk client journey end-to-end, ensuring a seamless, high-conversion Axis experience</li><li>Drive booking, retention, and rebooking through strong sales instincts and confident client conversations</li><li>Monitor and improve key metrics (conversion rates, cancellations, rebooks, client feedback)</li><li>Support community outreach and local initiatives that grow awareness and demand</li></ul><p><strong>Operations & Execution</strong></p><ul><li>Ensure operational systems, workflows, and brand standards are executed consistently across both locations</li><li>Manage multiple priorities simultaneously without losing detail or follow-through</li><li>Identify inefficiencies, fix broken processes, and proactively implement improvements</li><li>Act as a reliable operator who turns direction into action and keeps things moving</li></ul><p></p>What This Role Requires<ul><li>Strong people-coaching skills with the confidence to lead, correct, and motivate</li><li>Sales experience and comfort owning performance metrics (not just “being friendly”)</li><li>Operational discipline and the ability to manage complexity across multiple locations</li><li>Clear, direct communication and proactive problem-solving</li><li>High ownership mentality—you don’t wait to be told, you see it and handle it</li><li>Willingness and ability to travel regularly between Scarborough and Markham</li></ul><p></p>Who Thrives Here<p>You’ll thrive in this role if you:</p><ul><li>Love coaching people and pushing teams to perform at a higher level</li><li>Think in systems but execute in real time</li><li>Care deeply about client experience <em>and</em> business results</li><li>Want responsibility, trust, and the opportunity to grow into bigger leadership roles</li></ul><p>This role is ideal for someone who wants to be <strong>in the engine room of a growing business</strong>, not on the sidelines.</p><p></p><p><strong>Benefits</strong></p>Role Benefits<ul><li><strong>Full-time hours</strong></li><li><strong>Salaried position</strong></li><li><strong>Comprehensive benefits package</strong></li><li><strong>Paid vacation</strong></li><li> Opportunity for leadership growth within a multi-location clinic environment </li><li> Direct involvement in strategic operations and team development</li></ul></p></p>