Receptionist/Legal Assistant

Job Description

<p>About Our client: Our Client is a mid-size, client-oriented firm committed to delivering value-added legal services with a personal touch. The firm supports clients across family law, real estate, wills & estates, probate, and landlord/tenant law and is known for professionalism, responsiveness, and a welcoming client experience.<br></p><p>This role is the first point of contact for clients and visitors - both in person and by phone - and is critical to creating a calm, organized, and professional front-of-house environment while supporting the legal team with administrative coordination.<br></p><p>Front Desk & Client Experience<br></p><ul><li><p>Answer and direct incoming calls, take accurate messages, and make outgoing calls as required<br></p></li><li><p>Greet all visitors warmly and professionally; manage client arrival flow and ensure an excellent first impression<br></p></li><li><p>Assist clients with intake forms, collect and copy IDs, and ensure documents are handled confidentially<br></p></li><li><p>Communicate professionally with coworkers, clients, opposing law offices, court staff, and other stakeholders<br></p></li><li><p>Manage the reception area and ensure front-of-house spaces remain tidy, presentable, and client-ready (light cleaning/straightening as needed)<br></p></li></ul><p>Scheduling & Administrative Support<br></p><ul><li><p>Schedule appointments and coordinate calendars, including confirming appointments and managing changes/cancellations <br></p></li><li><p>Create and send correspondence as required (email and letters), using templates and firm formatting<br></p></li><li><p>Photocopy, scan, print, and prepare documents for lawyers and clerks as needed<br></p></li><li><p>Track incoming faxes and distribute them promptly to the appropriate lawyer/clerk<br></p></li><li><p>Maintain organized records (paper and digital filing), ensuring documents are easy to locate and properly named<br></p></li></ul><p>Client Intake & Follow-Up<br></p><ul><li><p>Contact potential clients who have requested appointments; schedule consultations and confirm next steps<br></p></li><li><p>Ensure intake information is complete and routed to the correct practice area<br></p></li><li><p>Use discretion and professionalism when clients are upset, emotional, or stressed (particularly in family law matters)<br></p></li></ul><p>General Office Support<br></p><ul><li><p>Support the team with ad-hoc administrative tasks as assigned<br></p></li><li><p>Assist in maintaining smooth office operations and a respectful, service-oriented workplace<br></p></li></ul>
<br><br><h3>Requirements</h3><p>Requirements<br></p><ul><li><p>1+ year of receptionist/front desk experience in a legal office environment an asset<br></p></li><li><p>2+ years of office administration/reception experience<br></p></li><li><p>Strong verbal communication and phone presence (clear, calm, professional)<br></p></li><li><p>Excellent written communication (comfortable drafting emails and letters with strong grammar)<br></p></li><li><p>High attention to detail and strong organization — able to manage multiple tasks without dropping items<br></p></li></ul>
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