Sales Consultant

Job Description

<p><h3>Overview</h3>
<p>At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. More than 34 years later, we’re proud to be a certified B Corp with hundreds of trips in over 100 countries. Are you ready to help people plan adventures they’ll talk about for years to come? We’re looking for a Sales Consultant to join our team in Toronto, Canada. At Intrepid, we believe the journey starts the moment someone reaches out. Our Sales Consultants are at the heart of that connection, supporting travellers and agent partners every step of the way, from the first enquiry to departure day. This is a contact centre environment where you'll handle a mix of sales and customer service interactions across phone, email, live chat, and social media. If you thrive in a fast-paced setting, love hitting targets, and enjoy building connections with people, this could be your next move. You’ll be responsible for maximizing sales and delivering exceptional service, developing deep product knowledge, and ensuring every booking is managed with care, accuracy, and attention to detail.</p>
<h3>Responsibilities</h3>
<p>Key responsibilities include:</p>
<ul>
<li>Handle a mix of sales and customer service interactions across phone, email, live chat, and social media in a fast-paced contact centre environment.</li>
<li>Maximize sales while delivering exceptional service, developing deep product knowledge, and ensuring bookings are managed with care, accuracy, and attention to detail.</li>
<li>Support travellers and agent partners from first enquiry to departure day, helping them plan and book adventures.</li>
<li>Collaborate with team members to meet targets and KPIs in a results-driven environment.</li>
</ul>
<h3>Qualifications</h3>
<p>Some of the experience you’ll bring with you may include:</p>
<ul>
<li>Experience in sales and/or customer service, with a proven ability to connect with people, understand their needs, and convert enquiries into bookings.</li>
<li>Confidence working towards targets and KPIs - you're results-driven and love celebrating wins.</li>
<li>Strong communication skills in spoken and written English, with experience handling customer interactions via phone, email, and live chat.</li>
<li>Solid computer skills, including Microsoft Office, CRM systems (ideally Salesforce), and travel booking platforms.</li>
<li>Great attention to detail and strong organizational skills to ensure accuracy in bookings and customer files.</li>
<li>A collaborative, team-focused attitude, ideally with personal or professional travel experience and/or experience in the travel industry.</li>
</ul>
<h3>People & Diversity</h3>
<p><b>Our people reflect the diversity of our customers and the communities we visit:</b> Intrepid is made up of 71 nationalities in over 30 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds, including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.</p>
<h3>Benefits</h3>
<p><b>Rewarding and developing our people is important to us, some of our work perks include:</b></p>
<ul>
<li>Flexible work arrangements, work-from-home and the ability to 'work from anywhere' 4 weeks a year.</li>
<li>A free Intrepid trip every year, plus generous discounts for families, and close friends.</li>
<li>5 extra days of leave a year for use on Intrepid trips.</li>
<li>A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.</li>
<li>Access to e-learning platforms, professional development and mentor programs.</li>
<li>20 hours of volunteer leave every year to use on causes most important to you.</li>
<li>Employee Assistance Program, a 24/7 service that offers counselling for you and your family.</li>
</ul>
<p><b>We are Real. Together. Ambitious. Impactful.</b> These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life.</p></p>
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